Central Animal Records Help Desk | FAQ

Frequently Asked Questions

Central Animal Records FAQs

Ownership Transfers


Ownership transfers can be done in one of two ways. The quickest and easiest way is to do it through our website. But you will need to check the following:

  • Do you have your pet microchip number (Usually 15-digits starting with 9)
  • Is the microchip listed with Central Animal Records or another national database? (Verify this at Pet Address)

If you have the microchip number and you have verified that the microchip is listed with Central Animal Records, you can begin the transfer process.


Online

Don't Have An Online Account?

1. Go to www.car.com.au or download the 'My Pet' mobile/tablet app.

2. Click on 'Create Account/New Account'

3. Enter your full name (No nicknames, middle names or joint names), email address and desired password.

3. You will need to open the confirmation email and verify your email address by clicking on the link.

4. Select pet owner access and click 'Confirm & Proceed'.

5. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

  • If you are already the listed owner on the C.A.R database, the system will send you a 'One-Time Passcode' via SMS.

  • If you are not the listed owner, you will be directed to start an online transfer. Follow the steps outlined below.

6. Enter the microchip number and click 'Search'.

7. Check the 'Animal Description' is correct and then click on 'Confirm'. If there are small errors, (e.g. Animal name, date of birth, exact breed), this can be corrected once the pet is officially in your name.

8. Enter your details then click on Proceed to Summary

9. Check that all pet details and new owner details are correct

10. Click on Agree & Submit when satisfied that all details are correct

11. Fill out all of the payment details then click 'Pay Now'.

12. Once the payment has completed, you will see a confirmation message. 

"Payment Successful! Thank you. A confirmation email and text message has been sent to the current listed owner on Central Animal records. The ownership transfer will be completed only after the current listed owner has accepted the transfer request."

13.The ownership transfer process is now started and the ownership transfer will complete only after the current listed owner has approved the transfer request. This process can take up to 23 days.

14. A Certificate will be emailed to you once the transfer has been approved.

15. Your new pet will automatically appear under 'My Animals' once the transfer is complete.
 

Already Have An Online Account?

1. Sign in with your email and password if you haven't already.

2. Click on 'Add New Pet'

3. Enter the microchip number and click 'Search'.

4. Check the 'Animal Description' is correct and then click on 'Confirm'. If there are small errors, (e.g. Animal name, date of birth, exact breed), this can be corrected once the pet is officially in your name.

5. Enter your details then click on Proceed to Summary

6. Check that all pet details and new owner details are correct

7. Click on Agree & Submit when satisfied that all details are correct

8. Fill out all of the payment details then click 'Pay Now'.

9. Once the payment has completed, you will see a confirmation message. 

"Payment Successful! Thank you. A confirmation email and text message has been sent to the current listed owner on Central Animal records. The ownership transfer will be completed only after the current listed owner has accepted the transfer request."

10.The ownership transfer process is now started and the ownership transfer will complete only after the current listed owner has approved the transfer request. This process can take up to 23 days.

11. A Certificate will be emailed to you once the transfer has been approved.

12. Your new pet will automatically appear under 'My Animals' once the transfer is complete.


Note: Current listed owner will have up to 21 days to approve or decline your request. If there is no response, the transfer will automatically complete.

Paperwork

Do you prefer to use paper forms?

1. Download our Change of Ownership Form from our Owner Forms page

2. You can complete the form digitally using Adobe Reader or Acrobat Reader (Don't forget to sign - Tutorial)

3. Alternatively, you can print our form and complete it manually. 

4. Send the completed form to us via email, post or fax.

New Subscription


New subscriptions with Central animal Records can be done in one of two ways. The quickest and easiest way is to do it through our website. But you will need to check the following:

  • Do you have your pet microchip number (Usually 15-digits starting with 9)
  • Do you already have pets listed with Central Animal Records.

If you have answered yes to all of the questions above, you can enter a new subscription online. If you have never had a pet listed with Central Animal Records, you will need to use the paper form.


Online

Ready to add a pet to Central Animal Records?

1. Sign in with your email and password if you haven't already.

2. Click on 'Add New Pet' and then 'Click here to enter microchip no.'

3. Enter the microchip number and click 'Search'.

4. The system will detect that the microchip has never been listed on a national database before and it will prompt you to re-enter the microchip number and click 'Start'.

Note: If the microchip is not listed on Central Animal Records but is listed on another national database, (Australasian Animal Registry, Global Micro Animal Register, Homesafe ID or Petsafe), you will need to contact the relevant database.

5. You will need to select your subscription type. There are 3 options, all of which are once-off payments.

Standard - $10.00 (Includes Lifetime subscription to CAR + Digital Certificate)

Deluxe - $20.00 (Includes Lifetime subscription to CAR + Deluxe A4 Certificate & CAR Collar Tag)

Premium - $50.00 (Includes Lifetime subscription to CAR + Pet Portrait A3 Certificate, SMART Collar Tag & 12 Months V.I.Pet Trial)

Enter your details then click on Proceed to Summary

6. Select any optional extras that you wish to add and click 'Continue'.

7. Enter all of your animals details.

8. Your details will be pre-filled however you can click 'Edit' if anything need to be updated.

9. Click 'Proceed to Payment' when you're satisfied that all of the details are correct

8. Fill out all of the payment details then click 'Pay Now'.

9. Once the payment has completed, your new pet will appear under 'My Animals' immediately.

10. A Certificate will be emailed to you.

Paperwork

Do you prefer to use paper forms?

1. Download our New Subscription Form (Payment) from our Owner Forms page

2. You can complete the form digitally using Adobe Reader or Acrobat Reader (Don't forget to sign - Tutorial)

3. Alternatively, you can print our form and complete it manually. 

4. Send the completed form to us via email, post or fax.

Council Registration


The microchip listing with Central Animal Records allows your pet to be returned to you if they ever go missing and the 'Certificate of Identification' that is provided is widely accepted accepted as proof of ownership. 

Council registration allows you to have your pet on your property. This is seperate to your Central Animals listing and is done directly through your local council. You will need your 'Certificate of Identification' when completing your council registration.

To generate a new 'Certificate of Identification:

1. Login to Central Animal Records.

2. Click 'My Animals'.

3. Select the pet you would like to generate a certificate for.

4. Click 'Generate Certificate'.

5. You can now save/screenshot and print this document.

I Need Help Completing A CAR Form


The section that appear on our forms will vary depending on which form you are completing. We recommend downloading the latest form form our website as our forms are updated regularly.

Change of Ownership Forms & Breeder Re-Assignment Forms

For transferring a CAR listed microchip ownership from one owner to another

Animal Details:

  • Microchip Number: Your pet's microchip number is usually 15 digits starting with a 9. This can appear on barcode stickers. You MUST have the microchip number in order to complete this form. 
  • Animal Name: This is your pet's name. It doesn't matter if the name that is currently listed is different to the name you wish to call your pet. Simply user the name that that you will be using for your pet.
  • C.A.R. Tag No. (Optional): This is a green or blue collar tag which has a unique 7 digit number. These tags are sometimes purchased by vets with microchips. If you did not receive a collar tag, you can leave this field blank. If you would like a CAR tag or the new SMART tag, simply use select the $25.00 or $50.00 change of ownership option. (For breeder re-assignment forms, select these products separately)
  • Colour: This the colour of your pet. It doesn't matter if the colour that is currently listed is slightly different to the actual colour. Simply fill in the correct details. (You can list up to 6 colours/markings)
  • Sex: This is your pet's gender. If your pet's gender is incorrect on the database, we recommend that you have their microchip verified by a vet to ensure that there has been no mixup with a sibling from the litter.
  • Desexed: This is your pets desexing status. We do NOT require proof of desexing if your pet has been neutered or spayed. 
  • Breed: This is your pet's breed. If your pet's breed is incorrect on the database, we recommend that you have their microchip verified by a vet to ensure that you have the correct microchip number. If there is only a slight error, you can simply use the correct details. (You can add up to 2 breeds)

Previous Owner/Breeder Details:

  • Previous Owner/Breeder has signed: If your form includes the signature and name of the previous owner/breeder, we will be able to accept this and transfer ownership of the microchip directly into your name. Ideally, all fields should be completed.
  • Previous Owner/Breeder has not signed: If your form does not have the signature from the previous owner, you can leave this entire section blank. The transfer can take up to 23 days once initiated.

New Owner Details:

  • These are your details: Complete all fields, if you do not provide a mobile number and an email address, you will not be able to set up an online account.
  • Council/Municipality: This is the council area where you live. If you are unsure about which council that you fall under, use the links here - VIC | NSW | QLD | NT | WA | SA | TAS
  • Alternative Contact: This is the best person to contact if we cannot get through to you. Emergency contacts do not have any authority over the account to confirm or change details.

V.I.Pet Upgrade: 

  • Optional Premium Service: V.I.Pet is an additional service which unlocks over 15 exclusive features for your online account for less than $1.00/month. 

Service Type (Change of Ownership):

  • $15.00 Change of Ownership: This includes your change of ownership and a digital certificate.
  • $25.00 Change of Ownership: This includes your change of ownership, a printed deluxe A4 certificate and a CAR collar tag.
  • $50.00 Change of Ownership: This includes your change of ownership, a printed pet portrait A3 certificate, a SMART collar tag and a 12 month V.I.Pet trial.

Subscriptions Forms

For transferring a CAR listed microchip ownership from one owner to another

Animal Details:

  • Microchip Number: Your pet's microchip number is usually 15 digits starting with a 9. This can appear on barcode stickers. You MUST have the microchip number in order to complete this form. 
  • Source Number: Source numbers are now required for all dogs and cats microchipped and born after July 1st 2020. To apply for a source number, click here - Source Number.
  • Breeder Supply Number: Breeder supply numbers are required for all dogs microchipped in Queensland. To apply for a breeder supply number or exemption, click here - Breeder Supply Number.
  • Implant Date: This the date that your pet was implanted with a microchip. (This does not need to be exact if not known) If no implant date is provided, we will use the date that the form was signed.
  • Animal Name: This is your pet's name. Simply user the name that that you will be using for your pet.
  • C.A.R. Tag No. (Optional): This is a green or blue collar tag which has a unique 7 digit number. These tags are sometimes purchased by vets with microchips. If you did not receive a collar tag, you can leave this field blank. If you would like a CAR tag or the new SMART tag, simply use select the $20.00 or $50.00 subscription option.
  • Colour: This the colour of your pet. Simply fill in the correct details. (You can list up to 6 colours/markings)
  • Sex: This is your pet's gender. 
  • Desexed: This is your pets desexing status. We do NOT require proof of desexing if your pet has been neutered or spayed. 
  • Breed: This is your pet's breed. You can add up to 2 breeds. Only enter 1 breed if they are a purebred.

Declaration:

  • Checkbox: Owners simply need to complete the declaration which confirms that they have taken reasonable steps to verify that the microchip number which they are trying to list is correct.

New Owner Details:

  • There are your details: Complete all fields, if you do not provide a mobile number and an email address, you will not be able to set up an online account.
  • Council/Municipality: This is the council area where you live. If you are unsure about which council that you fall under, use the links here - VIC | NSW | QLD | NT | WA | SA | TAS
  • Alternative Contact: This is the best person to contact if we cannot get through to you. Emergency contacts do not have any authority over the account to confirm or change details.

V.I.Pet Upgrade: 

  • Optional Premium Service: V.I.Pet is an additional service which unlocks over 15 exclusive features for your online account for less than $1.00/month. 

Service Type (Change of Ownership):

  • $10.00 Lifetime Subscription: This includes your lifetime subscription and a digital certificate.
  • $20.00 Lifetime Subscription: This includes your lifetime subscription, a printed deluxe A4 certificate and a CAR collar tag.
  • $50.00 Lifetime Subscription: This includes your lifetime subscription, a printed pet portrait A3 certificate, a SMART collar tag and a 12 month V.I.Pet trial.

Previous Owner Section


The previous owner section appears on our Change of Ownership forms and our Breeder Re-Assignment forms. This section does not to be completed if you are unable to get a signature from the previous owner for a variety of reasons.

Reason One

I don't know the previous owner

Leave this section blank. if you are completing the transfer online, the system will not ask for the previous owner's details. We will use the contact details on the database to send the current owner an approval request. This process can take up to 23 days. If they approve, the transfer will go through and if they do not response, the transfer will still go through at the end of the 23rd day.

Note: Your details will not be provided to the previous owner.

Reason Two

I know who the previous owner is but I cannot get a signature

Leave this section blank. if you are completing the transfer online, the system will not ask for the previous owner's details. We will use the contact details on the database to send the current owner an approval request. This process can take up to 23 days. If they approve, the transfer will go through and if they do not response, the transfer will still go through at the end of the 23rd day.

Note: Your details will not be provided to the previous owner.

Reason Three

I know who the previous owner is but they are deceased

Leave this section blank. if you are completing the transfer online, the system will not ask for the previous owner's details. We will use the contact details on the database to send the current owner an approval request which can be actioned by an executor of the estate. This process can take up to 23 days. If they approve, the transfer will go through and if they do not response, the transfer will still go through at the end of the 23rd day.

Note: If you can provide a death certificate, we can treat this a signature and approve your transfer immediately. 

Microchip Mixup


Sometimes pet microchip numbers can be mixed up with siblings from their litter or microchip numbers can be written incorrectly on paperwork. In order to fix this, we will need to get confirmation form your vet.


How To Correct Microchip Number

Always Contact Us First

  1. Call our customer service team so that we can send you a 'Re-Scan Form'.
  2. Print and take the re-scan form to your vet clinic and have your pet scanned at your local vet.
  3. The vet will need to complete and sign the re-scan form.
  4. Send the form to info@car.com.au so that we can correct the issue. 

Switch To Central Animal Records


We understand the reasons for wanting all your pets listed on a single national animal microchip registry or wanting to list your pet on the national animal microchip registry whose online systems and service you prefer over others. Below is information that will help you address this issue:


How To Switch To CAR

Queensland

  • If you reside in Queensland you can choose to list your pets on any of the other national animal microchip registries. You can use our “Switch to C.A.R. Subscription Form” to move your pets’ listing from another microchip registry to Central Animal Records - DOWNLOAD

Victoria

  • If you reside in Victoria, the legislation prevents the movement of pets from one animal microchip registry to another. This includes greyhounds currently listed on the State-based registry administered by Greyhound Racing Victoria.

All Other States

  • If you live in any other State or Territory, you can switch your pet’s listing from one national animal microchip registry to another but, unlike in Queensland, there is no onus on the previous registry to de-register your pet from their records. If this is not done, it can lead to multiple listings for your pet and an increased difficulty in ensuring that your details and your pet’s details are kept up to date on BOTH of those registries – an important issue if your pet goes missing and we are trying to contact you.

My pet is only listed on a state database

If your pet is ONLY listed with the State Government run registry in NSW – the NSW Pet Registry or in South Australia Dogs & Cats Online, you can also list those pets on any of the national animal microchip registries. This is especially important if you live close to a State border or you holiday interstate. To register those pets on Central Animal Records please use our subscription - DOWNLOAD (Standard)

Breeder Re-Assignment


To encourage new owners to transfer adopted pets into their name. we have a few offers:


956 Microchips

Free transfers (Within 2 months of implant date)

  • This offer is available exclusively for TROVAN 956 microchips. These microchips will all start with 956. In order to be eligible for this offer, you must complete our Breeder Assignment Form (956) Form and send it to us within 2 months from your pets implant date. 
  • You are also able to start a transfer online by signing in or creating an account. Our system will automatically apply your free transfer if applicable.

Note: The implant date refers to when the animal was microchipped, NOT when you first adopted the animal.

Non-956 Microchips

$4.50 transfers (Within 2 months of implant date)

  • This offer is available exclusively for Non-TROVAN microchips. These microchips will never start with 956. In order to be eligible for this offer, you must complete our Breeder Assignment Form (Other) Form and send it to us within 2 months from your pets implant date. 
  • You are also able to start a transfer online by signing in or creating an account. Our system will automatically apply your discount if applicable.

Note: The implant date refers to when the animal was microchipped, NOT when you first adopted the animal.

Ownership Transfers


Ownership transfers can be done in one of two ways. The quickest and easiest way is to do it through our website. But you will need to check the following:

  • Do you have your pet microchip number (Usually 15-digits starting with 9)
  • Is the microchip listed with Central Animal Records or another national database? (Verify this at Pet Address)

If you have the microchip number and you have verified that the microchip is listed with Central Animal Records, you can begin the transfer process.


Online

Don't Have An Online Account?

1. Go to www.car.com.au or download the 'My Pet' mobile/tablet app.

2. Click on 'Create Account/New Account'

3. Enter your full name (No nicknames, middle names or joint names), email address and desired password.

3. You will need to open the confirmation email and verify your email address by clicking on the link.

4. Select pet owner access and click 'Confirm & Proceed'.

5. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

  • If you are already the listed owner on the C.A.R database, the system will send you a 'One-Time Passcode' via SMS.

  • If you are not the listed owner, you will be directed to start an online transfer.

6. After you enter the OTP, you will be logged into your account you should see your pet. If you have multiple pets, they should all be appearing under 'My Animals'.

7. If there are pets that you cannot see that should be in your name, contact Central Animal Records immediately.

8. Go to 'My Animals' and click 'View More' on the pet that you wish to transfer.

9. On your pet's profile, you will need to click 'Ownership Change Request'.

10. Enter all of the new owner's details and then click 'Proceed to Summary'.

11. Double check all of the details on the Agreement page. Click 'Submit & Proceed to Payment'.

12. Read the declaration and click 'Approve'.

13. You will have the option to pay the transfer fee or request that the new owner pay for the transfer.

14. The transfer will remain pending until the transfer is approved by the new owner via email, SMS or phone.
 

Already Have An Online Account?

1. Sign in with your email and password if you haven't already.

2. Go to 'My Animals' and click 'View More' on the pet that you wish to transfer.

3. On your pet's profile, you will need to click 'Ownership Change Request'.

4. Enter all of the new owner's details and then click 'Proceed to Summary'.

5. Double check all of the details on the Agreement page. Click 'Submit & Proceed to Payment'.

6. Read the declaration and click 'Approve'.

7. You will have the option to pay the transfer fee or request that the new owner pay for the transfer.

8. The transfer will remain pending until the transfer is approved by the new owner via email, SMS or phone.

Paperwork

Do you prefer to use paper forms?

1. Download our Change of Ownership Form from our Owner Forms page

2. You can complete the form digitally using Adobe Reader or Acrobat Reader (Don't forget to sign - Tutorial)

3. Alternatively, you can print our form and complete it manually. 

4. Send the completed form to us via email, post or fax.

Note: The form MUST be signed by the new owner.

Online Access


Central Animal Records offers free online access for pet owners, breeders and rescues to manage their contact details and animals online or through the 'My Pet' mobile app. Setting up online access can take less than 5 minutes but you will need to check the following first:

  • Do you have your pet microchip number (Usually 15-digits starting with 9)
  • Is your mobile and email address currently up to date on the database

If you have answered yes to the above questions, you are ready to create your online account.



1. Go to www.car.com.au or download the 'My Pet' mobile/tablet app.

2. Click on 'Create Account/New Account'

3. Enter your full name (No nicknames, middle names or joint names), email address and desired password.

3. You will need to open the confirmation email and verify your email address by clicking on the link.

4. Select pet owner access and click 'Confirm & Proceed'.

5. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

  • If you are already the listed owner on the C.A.R database, the system will send you a 'One-Time Passcode' via SMS.

  • If you are not the listed owner, you will be directed to start an online transfer.

6. After you enter the OTP, you will be logged into your account you should see your pet. If you have multiple pets, they should all be appearing under 'My Animals'.

7. If there are pets that you cannot see that should be in your name, contact Central Animal Records immediately.

No Account


Receiving an email from Central Animal Records confirming that a pet is listed in your name or asking you to check that your details are up to date does NOT mean that you have an account. 

We do not create a login for you when a pet is listed or transferred into your name. You will need to go through the standard process to create an account. If your mobile and email address are out of date, you should contact Central Animal records before attempting to create an account. 

Pets Not Appearing Online


There are a variety of reasons why your pets may not be appearing on your recommend. The first thing you want to do is to make sure that you have completed the account creation process.

Solution One

Complete Account Creation

1. Click 'My Animals'. You will not see any pets listed.

2. If you click 'Click Here', you will be able to continue the account creation process.

3. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

  • If you are already the listed owner on the C.A.R database, the system will send you a 'One-Time Passcode' via SMS.

  • If you are not the listed owner, you will be directed to start an online transfer.

4. After you enter the OTP, you will be logged into your account you should see your pet. If you have multiple pets, they should all be appearing under 'My Animals'.

5. If there are pets that you cannot see that should be in your name, contact Central Animal Records immediately.


Solution Two

Complete Ownership Transfer

If you know that you have not completed a change of ownership for the pet that you cannot see, you can simply go through the normal transfer process by clicking 'Add A Pet'.

Solution Three

Not Listed With Central Animal Records

In Australia, there are five national databases where pet can be listed. This is often dependant on which database the implanting vet uses. If your pet is listed on another database. They will not appear on Central Animal Records. (Check where you pet is listed - Pet Address)

There is also a chance that your pet has never been listed on a national database before. You can simply go through the normal subscription process by clicking 'Add A Pet'. If you live in Queensland or Victoria, you will be prompted to download a 'Subscription Form'.



Solution Four

Contact Central Animal Records

If you have received emails from us previously and are certain that your pet is listed your name but is just not appearing online, you most likely have a duplicate record. DO NOT COMPLETE AN OWNERSHIP TRANSFER.

There are several reasons why you may have a duplicate record;

  • You have records under different names (This may include different surnames, inclusion of middle names)
  • Your pet may have been listed on the National Pet Register previously which was taken over by Central Animal Records.
  • You have may have an account with a different or no email address/mobile number listed.

This is a very easy fix and we can merge all of your accounts with your existing login. 


Name Changes


Change your first name and surname cannot be done online. Due to security, we will need to cite documentation in order for us to make these changes.


How To Update Name

Drivers Licence, Passport or Marriage Certificate Requires

  1. Create an email to info@car.com.au
  2. Attach a copy of your drivers licence, passport or marriage certificate.
  3. Enter 'Name Change - Pets Microchip Number' in the subject line and send.
  4. Allow up to 7 days for this to be completed. 

Updating Personal Details


If you have recently moved, changed your contact details or just haven''t updated your details for a while, there are several ways that you can easily update your details. 


Online

Central Animal Records Website or My Pet App.

If you already have a login for Central Animal Records - Sign In to update your details by clicking 'Profile'.

If you do not have an account with Central Animal Records - Create An Account now (Unless your email address, mobile number or surname are details that need updating) Contact CAR in this situation.


Phone

Call Us On 03 9706 3187

When you call us, we just need to verify your identity by confirming your full name and address. Please also have your pet's microchip. number ready. You are then able to update all of your details except your name. (Unless it is a clerical error made by Central Animal Records, we will need to cite your drivers licence, passport or marriage certificate to change this)


Email

Email Us At info@car.com.au

If you need to email us, you will need to confirm your identity by proving your full name and address that we would have listed on the system. Please include the microchip nubmer for one of your pets in the subject or body of your email. You are then able to update all of your details except your name. (Unless it is a clerical error made by Central Animal Records, we will need to cite your drivers licence, passport or marriage certificate to change this)

I Am The New Owner


If you have recently taken ownership of an animal, we cannot simply change the animal straight into your name. You will need to go through the standard 'Change of Ownership' process.


Missing or Stolen Pets


Microchip identification ,with appropriate recording of CURRENT animal and owner data should provide you with some peace of mind, because it provides a permanent link to you as an owner, both now and in to the future, for the life of your pet.

There is a network of readers across Australia, and agencies routinely scanning all unidentified strays, and our experience is that recoveries are frequent and sometimes your pet may be located even years later or in other States.

Missing

What else can you do?
Loss of your pet is a time of great anxiety both for you and your pet.
The following steps will help increase your chances of your pet being returned to you or your your family.

STEP 1: It is essential that you continue to UPDATE your details with CENTRAL ANIMAL RECORDS. This can be done by Signing In or Creating An Account.

STEP 2: Contact Central Animal Records by email at info@car.com.au or phone 03 9706 3187 during business hours to advise that your pet is missing. Please quote the microchip number as a reference. This also gives the opportunity to confirm your details so that we can contact you the moment we are contacted with the whereabouts of your pet

STEP 3: Contact your local Council and any Animal Welfare Shelters to advise them that your pet is missing.
It is also worth contacting neighbouring Councils in case your pet has wandered and is found over your Council boundary.
You will need to be able to provide them with your name & contact details, as well as a detailed description based on breed, colour, sex, where lost, and any other identification (such as microchip number, tattoos etc.), including the day, date and time (if known) that your pet went missing.

To contact the animal welfare societies in your area. The numbers can be located in the Yellow Pages under "animal welfare". It is advisable to contact all that are listed, even if they are out of your local area. Animals have been known to travel great distances and there is the possibility that the animal could have been picked up and taken out of the area.

STEP 4: VISIT BOTH your local Council pound facility and Animal Welfare facility, not just once, but regularly, as pets sometimes are presented days or weeks later. A large number of animals pass through pounds and shelters , and sometimes your description over the telephone, especially cross breeds, can be misinterpreted.

STEP 5: Contact Veterinarians in your local area and after hours emergency veterinarian centres to advise that the animal is missing.

STEP 6: Door knock or letter drop your local area. Cats especially can be locked in garages or under houses without the knowledge of home owners . Ask your neighbours to please check.

STEP 7: Place notices in the local shops advising that the animal is missing.
It is beneficial if you can include a recent photograph of the animal.

STEP 8: - Contact the local media where possible. Local newspapers can place an ad in the "Lost and Found" section of the newspaper. Radio stations may announce lost animals in the community announcement sections.

STEP 9: - Check out useful internet websites such as:
(i) Some local Council websites that list (sometimes with images) Lost and Found Pets in their municipality or

(ii) Websites devoted to reuniting pets and their owners by reporting missing pets to members or allowing listings of missing pets with images. A great example of this type of website is Lost Pet Finders which is at the heart of an ever expanding network of vets, pounds, animal agencies, neighbours and animal lovers determined to help lost pets find their way home.

Good luck, we wish you every success in locating your pet.

V.I.Pet: Optional service to help protect your pet and assist with their recovery.

V.I.Pet is an additional service which unlocks exclusive features for pet owners. This includes several features that can be useful when your pet has gone missing;

  • Pet Profile Image - Add an image of your pet to the profile. This is also very useful for vets and council rangers to view should your pet ever go missing.
  • Owner Profile Image - You can now personalise your profile by adding a user image. This can also allow vet clinics and councils to see that the correct owner is collecting a pet.
  • Active Recovery Service - When 'Very Important Pets' go missing, Central Animal Records will alert local vets and councils through their account with us. Your pet will also be listed on our public 'Lost Pets Dashboard'.
  • Lost Pet Poster Studio - Owners can use our studio templates to create a printable missing poster for your pet, complete with photo, description, optional reward and contact details. We can also post this on our Facebook page and our public ‘Lost Pets Dashboard.
  • Medical Condition Listing - Does your pet have a medical condition that vet clinics or councils would need to be aware of if your pet goes missing and is handed in to them? You can now add this to your pet's record.
  • Personality Listing - If your pet is shy, protective, curious or aggressive, you can let vet clinics and councils know by choosing the personality type from over 50 options.

Find out more about V.I.Pet here.

Stolen

What else can you do?

A microchip can be irrefutable proof of ownership of your pet but we realise that it does not guarantee that your pet will be returned if stolen. We are committed to helping you recover your pet in such distressing circumstances but we are limited in what we can do. If you notify us as soon as possible, we will put a STOLEN "flag" on your pet's record that will immediately alert our staff or any other authorised user searching your pet's microchip number on the CAR registry in the event that your pet has been found or brought into their vet clinic, animal welfare shelter or pound. You can even do this yourself if you have an authorised log-in to the Central Animal Registry website.

There are other things that we would strongly advise you to do if you have had your pet stolen including the filing of a Police Report as early as possible. We also strongly advise all vet clinics that they should scan any new pets being presented to their clinic to check the microchip is present and functional and to verify the owner details for that microchip.

Privacy Policy

1. Introduction 

This Policy applies to Central Animal Records Australia Pty Ltd (ACN 052 993 101) (referred to as ‘CAR’, ‘we’, ‘our’, ‘us’) and extends to and covers all of its operations and functions. The word ‘individual’ refers to all persons whose personal information we collect, use or disclose. All employees, contractors, sub-contractors, vendors, service providers, clients, agents or any other organisations that have access to or utilise personal information collected or held by CAR must abide by this Privacy Policy. CAR makes this Policy available free of charge and it can be downloaded from http://www.CAR.com.au. This Policy outlines CAR’s obligations to manage and protect personal information. CAR is bound by the Australian Privacy Principles (‘APPs’), the Credit Reporting Privacy Code (‘the Code’) and the Privacy Act 1988 (Cth) (‘Privacy Act’). This Policy also outlines CAR’s practices, procedures and systems that ensure compliance with the Privacy Act, APPs and the Code, including procedures in relation to the following:

• use and disclosure of personal information (Section 9)

• sending information overseas (Section 11)

• management of personal information (Section 10)

• direct marketing (Section 11)

• correction of personal information (Section 14)

• access to personal information (Section 13)

• complaints handling (Section 17)

Terminology ‘Credit information’ includes information that we have obtained from Third Parties, including individuals, other credit providers and credit reporting bodies (‘CRBs’).

‘On-Line System’ means any electronic system or interface provided by CAR to its clients for the purpose of placing trading orders and payment management.

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

‘Privacy Officer’ means the contact person within CAR for questions regarding CAR’s Privacy Policy. Contact details for the Privacy Officer can be found at the end of this Privacy Policy.

‘Sensitive information’ is a subset of personal information that includes information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, criminal record, and health information.

‘Third Parties’ means clients, suppliers, sub-contractors, agents or people having a commercial relationship with CAR.

 

2. What kinds of personal information do we collect and hold? 

We may collect and hold the following kinds of personal information about individuals: 

  • name
  • address
  • phone numbers
  • email addresses
  • occupation
  • bank account details
  • photo (Only applies to clients with a V.I.Pet subscription who have chosen to upload a photo)
  • identification information including drivers’ licence, Medicare and passport details 
  • any other information that is relevant to the services that we provide
 

3. How we collect personal information 

We generally collect personal information directly from the individual. For example, your personal information will be collected when you register an animal with us, change your details with us via phone, email, website log-in, mobile/tablet app login or send us correspondence.

CAR also collects personal information from our web site (http://www.CAR.com.au) when we receive online applications and emails, and when you use our On-Line System. We may also use Third Parties to analyse traffic at that web site, which may involve the use of cookies. Information collected through such analysis is anonymous.

CAR will not collect sensitive information unless the individual has consented or an exemption under the APPs applies. These exceptions include if the collection is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.

If the personal information we request is not provided, we may not be able to process an individual’s animal subscription, or meet our legal obligation as a licensed animal microchip registry, or provide individuals with the benefit of our services, or meet an individual’s needs appropriately.

 

4. How we manage your personal information  

We manage personal information using customer relationship management software. The data from this software program is stored securely in a client database in our own internal company servers and in our Cloud-based servers located in Australia. For more information about how we safeguard your personal information see section 12 below. If we hold personal information about an individual, and CAR no longer needs the information, we will take reasonable steps to de-identify the personal information. We will only keep your personal information for as long as we need your information for the purposes listed in sections 7 and 10 below, unless we are required by an Australian law or a court/tribunal order to retain the information.  CAR does not give individuals the option of dealing with CAR anonymously, or under a pseudonym, because to do so would breach CAR’s obligations.

5. Unsolicited personal information 

We may receive personal information about individuals we have not requested. If we receive unsolicited personal information, we will decide whether the information is reasonably necessary for our activities and could have been collected under the APPs. If we would not have been able to collect the information, we will destroy or de-identify the information.

6. About whom do we collect personal information? 

We may collect and hold personal information about the following individuals:  • current and potential clients;  • service providers or suppliers; • prospective employees, employees and contractors; and • other Third Parties with whom we come into contact.

7. Why does CAR collect and hold personal information? 

• CAR collects and holds personal information for the following purposes:

• to assist in providing services to our clients;

• to enable the reunion of owners/clients with their pets when the pets are found by authorised people and the general public • to provide clients with information about a product or service;

• to protect our business and other clients from fraudulent or unlawful activity;

• to conduct our business and perform other management and administration tasks;

• to consider any concerns or complaints clients may have;

• manage any legal actions involving CAR;

• to comply with relevant laws, regulations and other legal obligations; and

• to help us improve the products and services offered to clients, and to enhance our overall business.

8. How might we use and disclose personal information? 

We ‘use’ personal information when we handle and manage that information within CAR. We ‘disclose’ personal information when we release that information from our effective control. CAR may use and disclose personal information (excluding credit information) for the primary purpose for which it is collected (reunion of lost or stray pets with their owners), for reasonably expected secondary purposes which are related to the primary purpose, and in other circumstances authorised by the Privacy Act or otherwise by law. For information on how we might use and disclose credit information, see section 10 below. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose (unless the individual provides consent to use or disclose the information for another purpose), or where certain other limited circumstances apply (e.g. where required by law).  We will only use government identifiers (e.g. passport and drivers licence details) if is reasonably necessary for us to identify the individual for the purposes of providing our services, or engaging in any of our other functions or activities. We will generally only use identifiers to comply with our legal obligations under animal management legislation to identify our clients. We use and disclose personal information, excluding credit information, for the purposes outlined in section 7 above.

Important Notice to Owner: The information listed on forms sent through to CAR is regarded as strictly confidential and only information necessary to enable the return of your missing pet or to assist Council pet registrations, will be released in accordance with Section 63H(2) of the Domestic Animals Act 1994, except where CAR is legally required provide the information. Statistical information may be supplied to other parties for purposes associated with animal welfare and/or management of domestic animals. In such circumstances CAR will provide the information in general format only and on assurance that the information will not be used for commercial purposes. I have read, understand and accept these conditions of data use, and have sought and obtained permission from the alternative contact to provide their contact details. The information provided on this form is true and correct and the person named as the owner is the legal owner of the animal.

 

9. To whom might we disclose personal information? 

We may disclose personal information (excluding credit information) to:

• a related entity of CAR (another licensed animal microchip registry);

• an agent, contractor or service provider we engage to carry out our functions and activities, such as our lawyers, accountants, debt collectors or other advisors; • regulatory bodies, government agencies, law enforcement bodies and courts; and

• anyone to whom we are required and allowed by law to disclose it; and

• anyone else to whom the individual authorises us to disclose it. We also collect personal information from these organisations and individuals, and deal with that information in accordance with this Policy. We engage other people to perform services for us which may involve that person handling personal information we hold. In these situations, we prohibit that person from using personal information about the individual except for the specific purpose for which we supply it. We prohibit that person from using your information for the purposes of direct marketing their products or services. We will not disclose personal information to an overseas recipient unless:

• we have taken reasonable steps to ensure the recipient does not breach the Privacy Act, the APPs and the Code;

• the recipient is subject to a law, or binding scheme, that has the effect of protecting the information in a way that is substantially similar to the way the APPs protect the information; or

• we have obtained your informed consent to disclose the information prior to any disclosure

CAR Tags Note: Should a member of the public outside of Victoria contact Central Animal Records because they have found a lost pet with a CAR tag, the finders are able to quote this number so that we can contact the owner and pass on the finder's details. Your information will not be passed on to the finder under any circumstances. By purchasing a CAR Tag through our website, over the phone or using our form, you are implicitly accepting these terms.

SMART Tags Note: Should a member of the public outside of Victoria scan your pet's SMART tag, the finders are able to view your pet's name, profile picture (if applicable), breed, date of birth, sex, status and any other fields that can be added as part of the V.I.Pet subscription. The finder can then send their name and number directly to you. Your information will not be passed on to the finder under any circumstances. By purchasing a SMART Tag through our website, over the phone or using our form, you are implicitly accepting these terms.

10. Management and security of personal information 

The APPs require us to take all reasonable steps to protect the security of personal information, including credit information. CAR personnel are required to respect the confidentiality of personal information and the privacy of individuals. CAR takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.  All personal information contained in hard copy documents held by CAR is stored in a locked environment.  All personal information stored on CAR’s computer system is backed up regularly and back-up copies are held in a secure location. All data is stored securely in our own internal company servers and our Cloud-based servers located in Australia. In relation to our client database and Web based application systems, we apply the following guidelines: 

• data ownership is clearly defined within CAR, that is, each person who has access to personal information has the required level of access;

• the length and content of passwords are governed by our IT policy, and automatically enforced through our IT systems to ensure that they are of an appropriate length, and not likely to be easily guessed;

• we utilise procedures which change an employee’s access capabilities when he or she is assigned to a new position;

• employees have restricted access to sections of the system which include the marketing database and personnel files; 

• unauthorised employees are barred from updating and editing personal information;

• certain fields are masked to bar unauthorised employees; 

• all personal computers which contain personal information are secured, physically and electronically;

• CAR is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between You and the Service is encrypted.  However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment. We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

• print reporting of data containing personal information is limited Certificates

• CAR’s IT policy mandates destruction of personal information when it is no longer required, and provides procedures and controls for the disposal of confidential output and when confidential data is disseminated to authorised individuals; and

• all personal information contained on magnetic disks and cloud storage is overwritten when the information is no longer required. Hard drives containing personal information that is no longer required to be kept are removed from computers that are no longer in use and are physically destroyed.

 

11. Direct marketing 

CAR does not use or disclose personal information we collect from individuals for the purpose of direct marketing unless:

• the personal information does not include sensitive information or credit information; and

• the individual would reasonably expect us to use or disclose the information for the purpose of direct marketing; and

• we provide a simple way of opting out of direct marketing; and

• the individual has not requested to opt out of receiving direct marketing from us. If the individual would not reasonably expect CAR to use or disclose their personal information for the purpose of direct marketing, CAR may still use or disclose the information (unless it is sensitive information or credit information) for the purpose of direct marketing if:

• either the individual has consented to the use or disclosure of the information for direct marketing or it is impracticable to obtain that consent; and

• CAR provides a simple way of opting out of direct marketing; and

• in each direct marketing communication, CAR includes a prominent statement that the individual may make a request to opt out of direct marketing or otherwise draws the individual’s attention to the fact that he or she may make such a request; and

• the individual has not already requested to opt-out of direct marketing from CAR.

We do not disclose personal information we collect to Third Parties for the purpose of allowing them to direct market their products and services.

We do not use or disclose sensitive information or credit information for direct marketing purposes. CAR notes that you have the right to request to opt out of direct marketing and we must give effect to the request within a reasonable period of time.

 

12. How do we keep personal information accurate and up-to-date? 

CAR takes reasonable steps to ensure that the personal information including credit information it collects, uses and discloses is relevant, accurate, complete and up-to-date. We ensure that personal information is collected and recorded in a consistent format, and new information is promptly added to our client database. We may also remind you from time to time to update your personal information, or contact you to verify your personal information. We encourage individuals to use our website, mobile/tablet app or contact us in order to update any personal information we hold about them and their animals. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. Where we are satisfied information is inaccurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise. We do not charge individuals for correcting the information.

 

13. Access to your personal information 

Subject to the exceptions set out in the Privacy Act, individuals may gain access to the personal information including credit information which CAR holds about them by contacting the CAR Privacy Officer. We will provide access within 30 days of your request. If we refuse to provide the information, we will provide reasons for the refusal and inform the individual of any exceptions relied upon under the Privacy Act. An individual’s request for access to his or her personal information will be dealt with by allowing the individual to look at his or her personal information at the offices of CAR or on-line through authorised access. We will require identity verification and specification of what information is required.

 

13.1 For what purpose is my personal information required and how long is the information kept.   

According to the Domestic Animal Regulation of 2005 r.34 that is listed on the Department of Environment and Primary Industries HERE, a licenced animal microchip registry like Central Animal Records has to maintain all records relating to an animal for the lifetime of the animal or 30 years after the record was listed on the database – whichever is the lesser. We do not routinely delete records after an animal is deceased but we alter the animal record to a status of “deceased”. Further, if we receive a written request from the listed owner stating that the pet has deceased and specifically wanting their details removed from the database, then both owner and animal records are made “inactive” such that neither record is able to be seen nor updated by any users including the original owner. If an owner has multiple pets listed on the database and Central Animal Records is notified that one of the pets has deceased then that pet will simply be listed as “deceased”. If that owner specifically requests that the details of the deceased pet be removed from the database then that pet’s record will be made “inactive”. The legislation is silent in relation to a requirement to delete owner records once an animal dies but the "inactive" flag on that record has the same net effect as a deletion.

 

14. Updates to this policy 

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. Central Animal Records reserves the right to make changes to our privacy policy and terms of use without notice effective from the date listed on this page. We recommend reviewing our privacy policy and terms of use regularly.

 

15. Privacy training 

All new employees must be provided with timely and appropriate access to CAR’s Privacy Policy. All employees must ensure that they understand privacy related issues, including CAR’s obligations under the Privacy Act, the APPs and the Code, that could adversely affect CAR’s position if not properly adhered to

 

16. Non-compliance and disciplinary actions 

Any CAR employee or relevant Third Party that identifies, knows about or suspects a privacy breach must immediately report the matter to the Privacy Officer. Employees or other relevant Third Parties that contravene or do not comply with CAR’s Privacy Policy may be subject to disciplinary action.

 

17. Complaints handling 

CAR has an effective complaints handling process in place to manage privacy-related complaints. All complaints will initially be handled and investigated internally. We will investigate your complaint promptly. We will try to resolve your complaint quickly and fairly. You can make a complaint to CAR about the treatment or handling of your personal information, including credit information, by lodging a complaint with the Privacy Officer.

 

18. Contractual arrangements with third parties 

CAR must ensure that contractual arrangements with Third Parties adequately address privacy issues. CAR will make available a copy of this Privacy Policy and take reasonable steps to require Third Parties to comply with it when dealing with personal information provided by CAR.

 

19. Privacy audits 

CAR will conduct periodic privacy audits in order to ensure that it is continuing to comply with its obligations under the Privacy Act, the Code and the APPs. CAR is also subject to periodic audits by the Victorian Government in relation to conditions associated with the holding of a licence to operate as an animal microchip registry within the State of Victoria.

 

20. Inquiries  

If you have any questions about privacy-related issues, or if you believe that CAR has not protected your personal information as set out in this Privacy Policy you may lodge a complaint with us in any of the following ways:

By telephoning: 03 9706 3187 By emailing: info@car.com.au

By writing to: Privacy Officer  Central Animal Records (Aust) Pty Ltd 22 Fiveways Boulevard Keysborough Vic 3173

21. What if I am not satisfied with the response? If you are not satisfied with the result of your complaint to CAR you can also refer your complaint to the Australian Information Commissioner.

You can contact the Office of the Australian Information Commissioner in the following ways:  By visiting: www.oaic.gov.au  By telephoning: 1300 363 992 By emailing: enquiries@oaic.gov.au By writing to: Office of the Australian Information Commissioner  GPO Box 5218 Sydney NSW 1042

 

Terms of Use (Central Animal Records Online Access & V.I.Pet)

1. What terms am I agreeing to by creating an online account with C.A.R? 

There are several terms that you choose to accept by creating an online account with Central Animal Records. By having a pet listed with Central Animal Records, you have already explicitly agreed to, or have been made aware of the privacy policy above. The online terms of use are listed below.

(a)  By creating an online account, you are confirming that you are either the current owner on the database or the new owner intending to transfer a pet into your name. If you are a third party, you should not be creating an online account on behalf of someone else regardless of your relationship to them.

(b)  You must be 18 years or older to create an online account with Central Animal Records.

(c)  The online access portal is designed to be used in Australia only. Central Animal Records is a National database and therefor, overseas pet owners should seek registration with their local databases.

(d)  You are solely responsible for protecting your own account information, password and personal details. We do not recommend that you record these details where they are easily accessible.

(e)  You are free to use any email address and mobile number for your online account but it is recommended that you use your own details. Anyone with access to the email address you choose, can reset your password and access your information, provided you already have an online account. Using someone else's information to create an online account does not give them any authority over the account, therefore, the confirmation or change of any details on the record can only be completed by the listed owner as per our privacy policy.

(f)  The one time password exists to prevent unauthorised access to your account. It is your responsibility to ensure the one-time password is not given to third parties such as new owners, friends or family. 

(g)  Online access is for personal use. We have specialised access for vet clinics, councils and authorised welfare groups which must be applied for through the 'Create Account' page.

(h)  By having a pet listed with Central Animal Records, you have already agreed to the privacy policy available at www.car.com.au. The privacy policy for the online access still applies.

(i)  Central Animal Records does not accept any responsibility for breeches of privacy as a result of not abiding by the terms of use outlined above.

(j)  Should you choose to initiate a transfer of ownership online, a $10.00 fee will apply. This is a processing fee and does not guarantee that the transfer will be approved by the current listed owner.

(k)  Should an online transfer be declined, your processing fee cannot be reimbursed and you should seek legal advise in order to get the microchip transferred into your name. 

(l)  Transfer fees and registration fees are subject to change without notice.

2. What terms am I agreeing to by signing up for a V.I.Pet Subscription? 

There are several terms that you choose to accept by signing up for the V.I.Pet Subscription service with Central Animal Records. By signing up to V.I.Pet through our website, mobile/tablet app, over the phone with a CAR staff member or selecting to add V.I.Pet as an upgraded service using a CAR form , you have already explicitly agreed to, or have been made aware of the privacy policy above. In addition to the terms outlined in (1) Terms of Use specific to V.I.Pet are listed below.

(a)  By signing up for a V.I.Pet Subscription, you are confirming that you are either the current owner on the database or the new owner intending to transfer a pet into your name. If you are a third party, you should not be creating an online account on behalf of someone else regardless of your relationship to them.

(b)  You must be 18 years or older to sign up for V.I.Pet with Central Animal Records.

(c)  V.I.Pet is designed to be used in Australia for owners with pets listed on Central Animal Records ONLY. Central Animal Records is a National animal microchip registry database and therefore, overseas pet owners should seek registration with their local databases. Pet Owners with pets on other Australian databases should visit our 'Switch to C.A.R.' page to find out more about changing databases.

(d)  You are also responsible for protecting your own account information, password and personal details. We do not recommend that you record these details where they are easily accessible.

(e)  You will have the ability to add a pet profile picture for any pets with V.I.Pet status. This image will be viewable by any of the parties outlined in (9) of our Privacy Policy. We do not recommend or support uploading an image of an animal that is not your pet. 

(f)  You will have the ability to add an owner profile picture for your owner profile. This image will be viewable by any of the parties outlined in (9) of our Privacy Policy. Vets and councils may use the image as verification that the correct owner is picking up from or bringing an animal to their facility if no other form of legal identification is available. For this reason, we do not recommend or support uploading an image of somebody else. 

(g)  Unless you have chosen otherwise, when you mark a pet with V.I.Pet status as missing, they will automatically be listed on the 'Lost Pets Dashboard' or 'Lost Pets Hub'. These pages are accessible by the public and will display your pet's name profile picture (if available), breed, sex and date of birth. Vets and councils with authorised access to Central Animal Records in your area (Municipality) will also be notified through their online logins. Active recovery services can be turned off at any time through your 'Manage V.I.Pet' tab.

(h)  You will have the ability to create a missing poster using the 'Lost Pet Poster Studio'. Individuals may download this for physical or online distribution. Central Animal Records takes no responsibility for how you or third parties use this document and the information it contains. Should you opt for us to share your pet's missing poster on our Facebook page, it will be made publicly available and will include all of the information you have chosen to provide. 

(i)  You will be able to access our monthly newsletter through your online login. You will receive notification when new articles are published. Newsletter notifications  can be turned off at any time through your 'Manage V.I.Pet' tab. 

(j)  You will have the ability to enter custom reminders through your online login. This can be used for the purpose of managing issues for your pets such as the timing of  medication. The system requires the correct information to be entered and Central Animal Records will accept no responsibility for issues that arise as a result of incorrect information being entered into the system.

(k)  ‘Medical condition’ is a field available for entry on your pet's profile. This information is viewable by any of the parties outlined in (9) of our Privacy Policy. We do not recommend entering any information regarding medical conditions that have not been confirmed by a vet and we do not take responsibility for how the information is used.

(l)  You may receive 'Area-Based Alerts' from us through the notifications section of your account. This includes, but is not limited to, health risk alerts, reported thefts and weather alerts. While we strive to make pet owners aware of potential risks to animal health and welfare, we do not recommend that owners rely solely on these notifications. 

(m)  Discounts on all CAR products are available to pet owners with a V.I.Pet subscription. These discounts are applied online only. Should you decide to purchase any CAR products as part of a package using our forms, no discount will be applied. 

(n)  Discounts on CAR Partner products, will also be made available to you through your login. These will include a range of products and services with special offers attached. To receive these discounts, you will need to follow the link or enter a unique product code on the seller’s website. Any issues, questions or concerns regarding V.I.Pet partner products must be taken up directly with the seller. 

(o)  You will have the option to use our dedicated priority line for phone enquiries. Using this line will place your call in front of any clients using our standard CAR line. If we receive an influx of calls from V.I.Pet clients or if all staff are on other calls, there may still be short wait times. If this dedicated priority line is used by anyone who is not a V.I.Pet client, they will be put into the back of the queue. We therefore do not suggest sharing the V.I.Pet number with third parties. 

(p)  If your pet has a date of birth and weight entered, our system will automatically display their age in dog years or cat years. The output is not to be considered as medical advice as there are a variety of factors that can affect how long your pet lives and how active they are. If you are concerned about your pet's health, you should always seek advice from a qualified veterinarian.

(q)  ‘Personality listing’ is a field available for entry on your pet's profile. This information is viewable by any of the parties outlined in (9) of our Privacy Policy. We recommend to try to be as accurate as possible when using this feature as third-parties may use the information to take extra precautions when caring for your pet.

(r)  ‘Height’ and ‘Weight’ listings are fields available for entry on your pet's profile. This information is viewable by any of the parties outlined in (9) of our Privacy Policy. We recommend to try to be as accurate as possible when entering this information. The more frequently this is updated, the better you will be able to track your pet's metrics over time. 

(s)  The gold theme is automatically applied to your online system but can be turned off at any time through the 'Manage V.I.Pet' tab.

(t)  V.I.Pet subscriptions can be applied to one or more of your pets depending on the subscription type which you choose. Purchasing V.I.Pet for a single pet does not cover all animals under your profile. Should you wish to upgrade or add a second subscription, you can do so through the 'Manage V.I.Pet' tab.

(u)  Should you wish to cancel your V.I.Pet subscription, you may do so through the 'Manage V.I.Pet' tab at any time. You will not receive a refund. During the cancellation process, you will be given the option to either (i) Cancel V.I.Pet but leave all of the V.I.Pet features active until the end of your subscription period or (ii) Cancel V.I.Pet and stop all V.I.Pet features immediately.

(v) You will have the ability to change your subscription type at anytime to cover more or less pets. Should you choose to upgrade your subscription, you will be required to pay the full price for the new subscription and the 12 months will start from that same day. Should you choose to downgrade your subscription, you will not be required for the new subscription and you will keep the higher subscription type until the existing expiry. The lower subscription will apply after this point. 

(w)  If you transfer a pet to a new owner and the pet had a V.I.Pet status, this will not be transferred across and the 'Allocation' will remain available on your account.

(x)  When you sign up to V.I.Pet we will not automatically apply the V.I.Pet status to your pets. For example: If you purchase a Breeder - V.I.Pet Subscription which covers 10 pets, you will receive 10 x V.I.Pet allocations. You must then apply the V.I.Pet status to your pets manually through the 'Manage V.I.Pet' tab.

(y)  We will be adding new features and updates to the V.I.Pet service regularly and hence our Privacy Policy and Terms of Use are subject to change without notice. 

(z) Any images or information added to Central Animal Records as part of the V.I.Pet subscription will be retained even if the subscription is cancelled. If you have no active subscription, these additional details and images will only be accessibly by CAR staff only.

 

2. Inquiries  If you have any questions about terms of use, contact us in any of the following ways:

By telephoning: 03 9706 3187

By emailing: info@car.com.au

By writing to: Terms of Use Officer  Central Animal Records (Aust) Pty Ltd 22 Fiveways Boulevard Keysborough Vic 3173

Checking National Listings


In Australia, there are five national databases where pet can be listed. This is often dependant on which database the implanting vet uses. You can check which database your pet is listed with going to Pet Address.

There is also a chance that your pet has never been listed on a national database before. You can simply go through the normal subscription process by clicking 'Add A Pet'. If you live in Queensland or Victoria, you will be prompted to download a 'Subscription Form'.

Finding Your Pet's Microchip Number


There are a variety of ways to find out your pet's microchip number. 

Solution One

Call Central Animal Records

This option is only recommended if you are certain that your pet is listed with Central Animal Records. We will use your mobile number or email address to find your owner record. We can then look through your animals. 

If your details have changed quite a few times and you no longer know what contact details are on the system, we may not be able to find your profile.


Solution Two

Call Your Council

Councils will require the microchip number before they will register your pet. If you contact your council, they will be able to provide you with your pet's microchip number.


Solution Three

Call Your Vet

When vets see an animal for the first time, they will generally scan the microchip and create a client profile for their clinic's records. If you contact your vet, they will be able to provide you with your pet's microchip number.


Solution Four

Take Your Pet To A Vet

If your pet cannot be found on Central Animal Records, they are not registered with your council and they have never been taken to a vet, your only option is to have the pet scanned. Unless you own or know someone who owns a microchip reader, you will need to take your pet to a vet for the the microchip number to be scanned. This may incur a consultation fee. 



Found A Pet?


If you have found a lost pets, the steps will vary depending on which state you are in and whether the pet has a tag or not.

Step 1. State

Are you located in Victoria?

  • Victorian legislation requires the finders of any stray pets to take them directly to a vet clinic or council for scanning. Once scanned, the organisation will get the owner details and contact them directly for pickup.

  • If you are outside of Victoria, go to option 2. 

Step 2. Tag

Does the pet have a CAR Tag?

  • Should the pet have a green or blue collar tag with a 7 digit number. You can call us on 03 9706 3187 as soon as possible and quote this number. We will take down your contact details and pass them on to the owner.

    If the pet does not have a C.A.R. tag. You will need to take them to your nearest vet clinic or council for scanning.

  • Does the pet have a SMART Tag?

    • Should the pet have a black, blue or pink collar tag with a QR code, you simply need to scan the QR code to send your details to the owner. They should then get into contact with you.

      If the owner does not contact you. You should to take them to your nearest vet clinic or council for scanning.

      Smart Tag - $19.99

Do you need to answer the following question?

  • What is the purpose of microchips? 
  • What is Central Animal Records?
  • How do microchips work?


What is the purpose of microchips?

Microchips have two main functions, ownership and security. 

  • Ownership: Having your pets microchip listed in your name with Central Animal Records allows you to access a 'Certificate of Identification' The confirmation of ownership is nationally recognised by vet clinics, animal welfare groups, councils and other various legal bodies.
  • Security: Over 1.5 Million recoveries for stray pets have been done by Central Animal Records alone, this it equates to roughly 50,000 animals pet year. Having your pets microchip number listed in your name with Central Animal Records means that if your pet were to go missing and was picked up by a council ranger or taken to a vet clinic, you will be contacted immediately and reunited with your pet.

What is Central Animal Records?

In Australia, there are 5 nationally recognised databases where pet microchip numbers can be linked with owner details. Central Animal Records is the largest and longest running database. The databases are listed here:

  • Central Animal Records
  • Australasian Animal Registry
  • Homesafe ID
  • Global Micro Animal Registry 
  • Petsafe

There are also two state based databases which are compulsory for pets within these states but do not protect pets nation-wide.

  • Companion Animal Registry (NSW)
  • Dogs & Cats Online (SA)

Any other organisation claiming to be microchip database will not be nationally recognised. This means that vets and councils WILL NOT check these databases if your pet is found.

How do microchips work?

Microchips are manufactured with a unique 15 digit number. Vet clinics buy these microchips from various suppliers such as Microchips Australia. These microchips are then implanted into pets. 

Microchips make use of RFID technology, this means that the a microchip's number can be found using a microchip reader, a device used by all vets and council rangers.

When you register your pet with Central Animal Records, all of your details are linked to that particular microchip number. This means that when your pet's microchip number is searched, all of your details will be brought up.

 

If you haven't registered your pet yet, download our Subscription Form.

or
If you need to transfer a new pet into your name that is already listed on Central Animal Records, download our Change of Ownership Form
(This can also be completed online by creating an account or signing in)

When Pets Need To Be Microchipped


This varies depending on which state you reside in:

Tasmania

Visit Government Site - Here

  •  Mandatory microchipping of dogs took effect from 1 July 2011. All dogs over six months of age must now be microchipped. Exemptions exist from compulsory microchipping for specified racing greyhounds specified hunting dogs and all working dogsIf your dog is not microchipped and strays or is lost, the council may microchip it, and recover the cost, before returning it to you. If you are buying a dog it is your responsibility to ensure that it is microchipped  either before you buy it or immediately after you take possession of it. 

Victoria

Visit Government Site - Here

  • All cats and dogs being registered with a Victorian local council for the first time must be microchipped prior to registration. You can be fined if you do not comply. In addition, councils have the power to require compulsory microchipping of all cats and dogs housed in their municipality. You should check with your local council as to what is required in your area. All cats and dogs aged three months and over must be registered with the local council. Laws are already in place requiring microchipping of restricted breed dogs, and declared menacing or dangerous dogs. It is also a requirement to microchip all cats and dogs when they are sold or given away from pet shops, commercial breeders and pounds or shelters. In the unusual event that the implantation of a microchip is likely to significantly prejudice the health of an animal, a supporting letter from a vet will exempt the owner from microchipping requirements.

New South Wales

Visit Government Site - Here

  • In NSW, all cats and dogs, other than exempt cats and dogs, must be microchipped by 12 weeks of age or before being sold or given away, whichever happens first. All cats and dogs, other than exempt cats and dogs, must be registered by six months of age. The registration fee is a once-only payment, which covers the cat or dog for its lifetime in NSW, regardless of any changes in ownership. You are encouraged to have your cat or dog desexed before registering it.

Australian Capital Territory 

Visit Government Site - Here

  • All dogs in the ACT must be microchipped. Microchipping is not an alternative to registration and both are compulsory. Dogs can be microchipped by Domestic Animal Services, the RSPCA or any veterinarian. Microchipping is an effective way for animal shelters and vets to identify lost dogs and cats for quick return to their owners.

Queensland

Visit Government Site - Here

  • All dogs and cats born after 10 April 2009 must be microchipped before they are sold or given away. All regulated dogs must be microchipped regardless of when they were born. Microchips may be implanted only by a vet or other authorised implanter. When your animal is implanted with a microchip, the implanter must provide the microchip's unique number, the animal's information and your contact details to a licensed registry service. It is your responsibility to make sure these records are kept up to date. When the microchip is read or scanned (harmless to animals) it shows the microchip number which is linked to information about the animal, including its owner and the owner's contact details. This information is important if your animal is lost or impounded.

Northern Territory 

Visit Government Site - Here

  • If you are living in the Darwin municipality, your dog or cat must be registered if; your pet is over three months of age, your pet has been in Darwin for at least one month. Microchipping your pet is a condition of registration in Darwin. Microchips allow our Rangers, vets and RSPCA staff to quickly identify your pet by scanning it with a microchip reader.

Western Australia 

Visit Government Site - Here

  • The Cat Act requires cats to be microchipped by six months of age. Cats must be microchipped when they are transferred to a new owner (no matter what age). The Dog Amendment Act introduced provisions for dogs to be microchipped. This applies to dogs that have reached three months of age and to dogs that are transferred to a new owner (no matter what age).

South Australia 

Visit Government Site - Here

  • From 1 July this year, all dogs and cats in South Australia must have a microchip in place by the age of 12 weeks, or within 28 days of acquiring the animal. This requirement is one of the legislative changes aimed at reducing the number of dogs and cats ending up in shelters every year.

Source Numbers In Victoria

From July 2020, there will be changes regarding the microchipping of pets in Victoria that you will need to be aware of and comply with.

Please ensure that you also use the most current forms which are available from our Forms Page.

What are the changes to the Prescribed Identifying Information for dogs and cats?

From 1 July 2020, a dog or cat breeder’s Pet Exchange Register source number, or the source number of the council pound, animal shelter, pet shop or foster carer that owns the animal, will be required when implanting a new microchip into a dog or cat born after that date.

The source number will form part of a cat or dogs’ prescribed identifying information. An authorised implanter must collect and include a source number as part of the microchip registration form for all dogs and cats born and microchipped after 1 July 2020. A failure to do so may incur penalties under the Domestic Animals Regulations 2015.

Owner details on a microchip record may change over time, but the recorded source number will remain the same for the life of the animal.

What is a source number?

A source number:

  • Identifies an individual, breeder, business or organisation.
  • Is generated once an individual enrols on the PER.
  • Is automatically allocated to domestic animal businesses (DAB) and foster carers following registration with council.

What if I’m presented with an animal that does not have a source number from the Pet Exchange Register?

A source number must be included on any microchip registration form for a dog or cat born and microchipped after 1 July 2020.

If an animal is presented and the person presenting the animal does not have a source number, we recommend advising your clients to apply for one online via the Pet Exchange Register during the consultation. A source number is generated after a simple registration process.

An authorised implanter must collect and include a source number on all dog or cat microchip records in order to ensure compliance with regulation requirements. A failure to do so may incur penalties.

What if I don’t include a valid source number in the microchip information?

An authorised implanter must collect and include a source number as part of the microchip registration form for all dogs and cats born and microchipped after 1 July 2020. A failure to do so may incur penalties under the Domestic Animals Regulations 2015.

The validity of a source number can be checked on the Pet Exchange Register at https://per.animalwelfare.vic.gov.au/search/. This will display the source number and council for each source number type. If the source number belongs to either a recreational breeder or DAB, additional information on membership number and/or DAB registration number will also be displayed.

Invalid source numbers can be reported to Animal Welfare Victoria at https://per.animalwelfare.vic.gov.au/concern/new.

What if the animal is born outside of Victoria and doesn’t have a source number?

If a dog or cat is born outside of Victoria and is being microchipped in Victoria, a source number must be included in its microchip information.

If an animal is presented and the person presenting the animal does not have a source number, we recommend advising your clients to apply for one online via the Pet Exchange Register during the consultation. A source number is generated after a simple registration process.

Are there any changes to who can implant microchips into cats and dogs?

No. The approved qualifications and courses are outlined in questions below.

How do I include a source number as part of an animal’s prescribed identifying information?

Microchip registries are required to update their microchip registration forms and electronic data collection to ensure all prescribed identifying information, including source number, can be collected from 1 July 2020.

Whose source number is needed to microchip an impounded dog or cat?

Before the dog or cat is returned to its owner it must be microchipped.

If breeder details are unknown, Community Foster Care Networks, shelters and pounds will need to use their own source number when microchipping an animal in their care.

The resident can add their details to the microchip once the animal is reclaimed, however the council pound’s source number will remain on the microchip details.


FAQs Sourced From Agriculture Victoria - Click Here


    Breeder Supply Numbers In Queensland

    Under the Animal Management (Cats and Dogs) Act 2008, every Breeder having a female dog with a litter born on or after 26 May 2017 must have a Supply Number within 28 days of the birth of the litter.  You must not give away, supply, sell or advertise a dog or puppies without a Supply Number that identifies the Breeder or provides an Exemption.


    If the puppies are bred by a primary producer to be kept by any primary producer as working dogs, then a Supply Number is not required.
    A Supply Number must be quoted for any dog born after 26 May 2017 that is to be given away, supplied, sold or advertised.

    For more information including how to apply, renew or seek exemption, visit the government site - Here.

    Vet Clinic Access


    This access type is designed for veterinarians and qualified implanters. With vet clinic access, you will be able to conduct microchip recovery searches for stray animals or conduct microchip verification checks. Vet Clinic access also allows you to enter new microchip subscriptions to the database rather than filling out paperwork.

    Access will be granted at an individual level for online access. Any authorised staff member requesting access will need to follow the steps below.

    How To Apply

    Create An Account

    1. Go to 'Create Account' on the homepage.
    2. Enter your details.
    3. Click the link in the confirmation email to verify the email address used.
    4. When given the option to choose your access level, select 'Vet Clinic/Implanter and then enter all of the required details.
    5. If you entered the correct CAR PIN, access will be granted. If you do not know the CAR PIN or your organisation does not have one, we will need to verify your application before we approve it. (Allow 1-3 working days) 
    6. Providing us with your business website, vet registration or AVA certificate can speed up the process.

    Phone PIN/CAR PIN


    Phone PINs are set up for vet clinics when they apply for access to our database. If you already have online access, then your organisation will already have a phone PIN. 

    Simply call us from your business phone and we can provide this to you. 

    If your organisation does not have an online account, you will need to create one and we will send an email with the phone PIN for future reference .

    Note: This will only be needed to conduct microchip searches for chips which are listed on other national databases.

    Authorised Implanter Number (VIC)


    The process will vary depending on your qualification.

    How To Apply

    Follow the steps below

    1. For Qualified Veterinarians

      1. Complete the implanter application form for vets located in our forms section. 
      2. Make a digital or physical copy of your Vet Board Registration certificate and your AVA certificate.
      3. Send documents to CAR for processing via email, fax or post.
      4. Wait for confirmation email (Allow 1-3 working days)

      For Qualified Implanters 

      1. Complete the implanter application form for authorised implanters located in our forms section.
      2. Make a digital or physical copy of your Course Completion certificate e.g. Certificate IV in Veterinary Nursing or Certificate IV in Animal Control. Also include confirmation that you have completed ACMMIC401A - Implanting microchips in cats and dogs.
      3. Send documents to CAR for processing via email, fax or post.
      4. Wait for confirmation email (Allow 1-3 working days)

      Note: If you do not practice in Victoria, you do not need to apply for a Victorian Implanter Number.

    Entering Online Subscriptions


    Entering a microchip number requires Vet Clinic or Authorised Implanter Access. If you do not have the 'New Subscription' button, you will need to apply for access or contact us.

    How To

    Download Visual Guide - Click Here

    1. Log into Central Animal Records through our website or 'Pet Search' mobile/tablet app.
    2. Click 'New Subscription'.
    3. Your will be given the option to enter a litter or an individual pet.
    4. Enter animal details, ensuring that you complete all applicable fields. (Source numbers are required in Victoria for dogs and cats microchipped and born after July 1st 2020 - Breeder Supply Numbers are required in Queensland for all dogs microchipped. 
    5. If the microchip number that you enter is invalid, contact us.
    6. Select the type of owner;
    • Individual (Enter an individual owner or breeder by entering their details manually)
    • Organisation (Enter an organisation as the owner by using the business search function)
    • My Organisation (Enter your organisation as the owner with details pre-filled)

    7. Enter owner details, ensuring that all applicable fields are completed. Click 'Proceed to summary'.

    8. Check that all the details entered are correct. In order to complete the registration, you MUST CLICK 'AGREE & SUBMIT'.

    9. If you followed the steps correctly, the microchip will now be listed on the database. You can verify this by conducting a microchip search. 

    10. If you need to print the 'Certificate of Identification' for the owner, simply click 'Profile' and then 'Subscriptions'. This will display all subscription entered with newest entries appearing first. You can click on the PDF icon to download and print.

    Note: If the system is very busy, there may be a delay of 5 minutes for the certificate to appear. 

    Implanting Microchips


    The laws and requirements around who is authorised to implant microchips vary by state.

    Tasmania: 

    (1)  For paragraph (a) of the definition of microchip implanter in section 4 of the Act, the following persons are prescribed persons:

    (a) a registered veterinary surgeon;

    (b) a person who is registered, or otherwise recognised, as a veterinary surgeon in another State or a Territory;

    (c) a person who has successfully completed an approved course in the implantation of microchips;

    (d) an authorised implanter within the meaning of the Animal Management (Cats and Dogs) Act 2008 of Queensland;

    (e) an authorised identifier within the meaning of the Companion Animals Act 1998 of New South Wales;

    (f) an authorised identifier within the meaning of the Domestic Animals Act 2000 of the Australian Capital Territory;

    (g) an authorised implanter within the meaning of the Domestic Animals Act 1994 of Victoria;

    (h) a person implanting a microchip in a cat –

    (i) as part of an approved course of training; and

    (ii) under the supervision of a person that is a microchip implanter other than in accordance with this paragraph.

    (2)  For paragraph (b) of the definition of microchip implanter in section 4 of the Act, the prescribed qualification for a microchip implanter is at least 12 month's experience in the implantation of microchips in cats.

    To go to the official TAS government site - Click Here

    Victoria: 

    Victorian requirements for implanting a microchip

    It is an offence to implant a microchip unless the:

    • person is an authorised implanter

    • microchip is a prescribed permanent identification device.

    If the person is not an authorised veterinary implanter they must:

    • be acting under the supervision of and be employed by a veterinarian (who is an authorised implanter) or

    • acting under supervision of a veterinarian (who is an authorised implanter) who has agreed in writing to supervise that person.

    Authorised implanters

    For the purposes of implanting a cat or dog, authorised implanters are:

    • registered veterinarians (includes registration in Victoria and other States or Territories) who have undertaken the department approved 'Australian Veterinary Association (AVA) Victorian Microchip Implementation Course' or

    • persons with a qualification approved by the Secretary of the department who have successfully completed a course approved by the Secretary and who are employed by (or have a written agreement for supervision with) an authorised veterinary implanter.

    Approved qualifications

    Qualifications to implant microchips into dogs and cats approved by the Secretary of the department are:

    • Advanced Certificate in Veterinary Nursing

    • Certificate IV in Veterinary Nursing

    • Certificate IV in Animal Control and Regulation

    • Certificate III in Local Government (Animal Management)

    • Certificate IV in Animal Welfare (Regulation)

    • Certificate III in Animal Technology

    • National Certificate in Veterinary Nursing (Level 5) — New Zealand

    • Veterinary Nurse (Royal College of Veterinary Surgeons) United Kingdom.

    • Level 3: Royal College of Veterinary Surgeons — National Vocational Qualification in Veterinary Nursing

    • Diploma in Animal Technology

    • Bachelor of Veterinary Nursing

    • Associate Degree in Veterinary Nursing

    Approved courses

    Courses to implant microchips into dogs and cats approved by the Secretary of the department are:

    • Course in Microchip Implantation of Cats and Dogs (Course Number 21955Vic)

    • The unit of competency ACMMIC401A 'Implant microchip in cats and dogs'

    • The unit of competency ACMMIC401 'Implant microchip in cats and dogs'

    To go to the official VIC government site - Click Here

    New South Wales: 

    You will need this accreditation if you intend to use microchip technology to identify companion animals (such as dogs and cats). You may require this accreditation if you are:

    (1) a veterinary practitioner

    (2) an animal welfare employee

    (3) a council employee that handles animals

    (4) a breeder.

    If you are a qualified veterinary practitioner, you may apply for this accreditation by completing the necessary application form. If you are not a qualified veterinary practitioner, you must complete an approved training program before you are eligible for accreditation.

    To go to the official NSW government site - Click Here

    Australia Capital Territory:

    Microchipping can be done by Domestic Animal Services, the RSPCA or any veterinarian.

    To go to the official ACT government site - Click Here

    Queensland: 

    You must have the correct qualifications and have completed a required course to become a microchip implanter.

     

    To go to the official QLD government site - Click Here

    South Australia: 

     

    If your pet does not yet have a microchip, any vet can implant one for you. 


    To go to the official SA government site - Click Here

    Western Australia:

    Vets, vet nurses or people with the following qualifications from a registered training provider can microchip pets:

    (1) ACMMIC401A Implant microchip in cats and dogs; and

    (2) A minimum of one of the following certificates:

    - Advanced Certificate in Veterinary Nursing

    - Certificate IV in Veterinary Nursing

    - Certificate III in Animal Technology

    - Certificate III in Companion Animal Services

    - Certificate III in Local Government (Animal Management)

    - Certificate IV in Animal Control and Regulation

    - Certificate IV in Animal Welfare (Regulation)

    - Certificate IV in Captive Animals

    - Certificate IV in Companion Animal Services

    To go to the official WA government site - Click Here

    Northern Territory:

    Microchipping is available at the Council Pound and RSPCA as well as vet surgeries.

    To go to the official NT government site - Click Here

    Council Access


    This access type is designed for council rangers and animal management officers. With council access, you will be able to conduct microchip recovery searches for stray animals or conduct microchip verification checks. Council access also allows you to generate council reports, giving you a list of all pets listed under your municipality to compare with your own records.

    Access will be granted at an individual level for online access. Any authorised staff member requesting access will need to follow the steps below.

    How To Apply

    Create An Account

    1. Go to 'Create Account' on the homepage.
    2. Enter your details.
    3. Click the link in the confirmation email to verify the email address used.
    4. When given the option to choose your access level, select 'Council Access' and then enter all of the required details.
    5. If you entered the correct CAR PIN, access will be granted. If you do not know the CAR PIN or your organisation does not have one, we will need to verify your application before we approve it. (Allow 1-3 working days) 

    Phone PIN/CAR PIN


    Phone PINs are set up for vet clinics when they apply for access to our database. If you already have online access, then your organisation will already have a phone PIN. 

    Simply call us from your business phone and we can provide this to you. 

    If your organisation does not have an online account, you will need to create one and we will send an email with the phone PIN for future reference .

    Note: This will only be needed to conduct microchip searches for chips which are listed on other national databases.

    Authorised Animal Welfare Organisation Access


    This access type is designed for animal welfare organisations who have pre-existing agreements with their respective councils. With authorised animal welfare access, you will be able to conduct microchip recovery searches for stray animals or conduct microchip verification checks. Upon application, you will be required to provide us with a letter from your council if you operate outside of Victoria or an 84y Agreement if you operate within Victoria. 

    If you simply want to manage the pets which are being transferred in and out of your organisation's name, you should apply for 'Pet Owner Access'.

    How To Apply

    Create An Account

    1. Go to 'Create Account' on the homepage.
    2. Enter your details.
    3. Click the link in the confirmation email to verify the email address used.
    4. When given the option to choose your access level, select 'Authorised User' and then enter all of the required details
    5. We will then send you an email with an application form.
    6. Your will be required to submit the application form as well as an 84y agreement with your council (If you are in Victoria)     OR      a letter from a council advising that they give you authorisation to access the database. (if you are outside of Victoria)
    7. We will then process your application. (Allow 1-3 business days)

    Vet Clinic Access


    From less than $1.00/month, you can unlock over a dozen exclusive online features for your pet. We know how much pets mean to their owners, which is why we have designed the V.I.Pet service to help better protect your pet and ensure they can always find their way back home. 

    V.I.Pet

    Features

    1. Pet Profile Image: Add an image of your pet to the profile. This is also very useful for vets and council rangers to view should your pet ever go missing.
    2. Owner Profile Image: You can now personalise your profile by adding a user image. This can also allow vet clinics and councils to see that the correct owner is collecting a pet.
    3. Active Recovery Service: When 'Very Important Pets' go missing, Central Animal Records will alert local vets and councils through their account with us. Your pet will also be listed on our public 'Lost Pets Dashboard'.
    4. Lost Pet Poster Studio: Owners can use our studio templates to create a printable missing poster for your pet, complete with photo, description, optional reward and contact details. We can also post this on our Facebook page and our public ‘Lost Pets Dashboard.
    5. Monthly Newsletter: Articles, health advice and tips, many written by qualified veterinarians will be made available exclusively for V.I.Pet owners. You can even go back and view previous articles to ensure that you don't miss a thing.
    6. Custom Reminders: If you're always forgetting when you need to give your pet worming tablets or when their next vaccination is due, add it into the system and we will send you an in-app notification reminder.
    7. Medical Condition Listing: Does your pet have a medical condition that vet clinics or councils would need to be aware of if your pet goes missing and is handed in to them? You can now add this to your pet's record.
    8. Area Based Alerts: When there are environmental dangers such as wild weather in your area, you may be alerted. We may also notify you if there are certain health risks for your pet in your area such as disease outbreaks. Councils, vets and C.A.R. staff have the ability to post notifications to alert V.I.Pet owners in real-time.
    9. Exclusive Discounts (C.A.R.): You will be able to purchase our Smart Tags, Standard Collar Tags, Deluxe Certificates, Pet Portraits and more at a reduced rate.
    10. Exclusive Discounts (Partners): Central Animal Records partners with several organisations to offer exclusive discounts to our V.I.Pet clients for products and services such as GPS trackers, custom collar tags, pet insurance, pet doors, pet bowls and more with more businesses joining the V.I.Pet program regularly.
    11. Priority Phone Support: V.I.Pet owners don't have to wait on the phone when they call us. Simply use the dedicated V.I.Pet contact number to jump the queue.
    12. Pet Age Calculator: No need to work out your pet's true age, our system will do it for you. Just make sure that their weight and date of birth is listed.
    13. Personality Listing: If your pet is shy, protective, curious or aggressive, you can let vet clinics and councils know by choosing the personality type from over 50 options.
    14. Height & Weight Listing: V.I.Pets' height and weight can be added to the system for easy access during vet appointments. By updating the record regularly, you will be able to view and compare your pet's height and weight over time.
    15. Gold Theme: Enjoy the gold colour theme for all panels and buttons on our online system across all devices.
    16. ... AND MORE COMING SOON

    Sign in to upgrade to V.I.Pet.

    Setting Up V.I.Pet


    In order to get the V.I.Pet upgrade, you will need to already have online 'Pet Owner Access' and have at least one pet listed under 'My Animals'.

    How To Upgrade

    Steps

    1. Sign in to Central Animal Records through our website or 'My Pet' mobile/tablet app.
    2. Click 'Upgrade to V.I.Pet.
    3. Select your desired subscription type;

    • Single ($11.99) - Unlocks V.I.Pet for 1 pet.
    • Multi ($23.99) - Unlocks V.I.Pet for up to 3 pets.
    • Breeder (47.99) - Unlocks V.I.Pet for up to 10 pets.

    4. Select payment method;

    • PayPal (Direct Debit) - You will be able to set up an annual subscription which can be cancelled at anytime.
    • Eway (Prepaid) - You will be able to select your desired prepaid term (12-36 months) after which you will need to make another prepaid purchase or set up a direct debit.

    5. Your login will change from the standard blue theme to the exclusive gold theme. Click 'Manage V.I.Pet'.

    6. Look for 'Re-Assign V.I.Pet status' and click 'Start'.

    7. Depending on which subscription type you chose, you will have between 1-10 allocation. Simply click 'Add V.I.Pet Status' to the pets you wish to unlock the V.I.Pet features for. This can be changed at any point. 

    CAR Collar Tag - $8.00

    To provide additional assistance to the implanted microchip in ensuring your lost or stolen pet is returned home , consider having a Central Animal Records (CAR) tag fitted to your dog or cats collar.

    These tags are uniquely numbered and are cross linked to your microchip record, and carry the CAR phone number as a point of contact.

    CAR Collar Tag - $8.00

    The real value is that if a member of the public finds your dog or cat ,there is capacity to return your pet home to you without the need for the member of the public to transport your pet to a microchip scanning centre.

    How does it work?
    Using the Phone number on the tag ,our CAR operators are contacted by the finder of your pet. The finder simply quotes the unique number from the tag worn by your pet. Our operators obtain finders name and contact number/s.
    We then retrieve your details from the database, and contact you to advise that your pet has been found and provide you with the details of that person including contact details ,so that you can arrange to call them and collect your pet.
    In many cases, pet owners have been contacted before they even realised that their pet had even slipped out of its yard! It works that quickly!

    So, for just $8.00 inc GST and Postage and handling to purchase a CAR Tag and the recovery service , we can provide that extra peace of mind in knowing that there is an additional way to the microchip to help return your pet to you in the quickest time possible.

    Please Note:

    • In Victoria we will advise the finder that they must contact their local council as per VIC state legislation.
    • CAR tags are different from council registration tags.

    How To Order

    Requires Central Animal Records Login

    1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
    2. Click 'Products' and select 'Central Animal Records'.
    3. Click 'View' on the CAR Collar Tag.
    4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
    5. Click 'Pay Online'.
    6. Wait for your order to arrive via post. 

    CAR Collar Tag - $19.99

    Central Animal Records is proud to present our new Smart Tag for pets. 

    If your pet is found by a member of the public, they will be able to scan your pet's unique QR code located on the back of the Smart Tag by using their smart phone. The person who found your pet will then be able to forward their contact details, location and even a picture of your pet directly to you.

    Smart Tag - $19.99

    Our Smart Tag also has a built-in NFC chip which allows devices with NFC functionality to  simply tap the Smart Tag!

    This handy little tag means that if your pet is found wandering, they don't need to be scanned and you can be contacted directly by the person who has found your pet!

    Features:

    • Unique QR code linked to pet's microchip number
    • Secure portal for reporting party to provide their details directly to owner
    • Owner details are private and  aren't given directly to the person who found the pet
    • NFC functionality (Requires compatible device)
    • Durable zinc-alloy with protective film for all weather conditions
    • Available in 3 colours

    Note: Reporting parties are advised to take your pet to the nearest vet clinic or council under Victorian legislation.

    How Does It Work?

    When you purchase a SMART Tag, the unique QR code is linked to your pet's record and your contact details.

    A member of the public finds your pet and notices that they have a tag which says 'Scan Me'.

    The finder can use their smartphone to scan the QR code on the back of your pet's tag. Their device will automatically display the web link which they need to click to follow.


    The landing page will display your pet's profile picture, if one is available, as well as your pet's name.

    Clicking on 'Animal Details' will allow the finder to view all of your pet's basic information including medical conditions and personality type if available. 

    Clicking 'Contact Owner' will allow the finder to enter their details and send their name and contact number to you to organise pick-up.

    How To Order

    Requires Central Animal Records Login

    1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
    2. Click 'Products' and select 'Central Animal Records'.
    3. Click 'View' on the SMART Collar Tag.
    4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
    5. Click 'Pay Online'.
    6. Wait for your order to arrive via post. 

    Deluxe A4 Certificate - $12.00

    The deluxe certificate contains all the information the standard certificate includes while looking more prestigious, perfect for display.

    New or replacement Certificates of Identification are ONLY available to owners of animals that are listed with CENTRAL ANIMAL RECORDS.

    Deluxe Certificate (A4) - $12.00

    The Certificate contains all the information listed on the CAR database including, all animal and owner details , alternative contact and contact details together with Implanter details and microchip implant date
    Benefits

    • Enables you to see all the exact data submitted by the implanting agent on your behalf enabling you to validate accuracy of data.
    • Proof of Ownership
    • Proof of Microchip implantation for Councils


    The Deluxe certificate will cost $10.00 including GST and will be posted directly to you.

    How To Order

    Requires Central Animal Records Login

    1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
    2. Click 'Products' and select 'Central Animal Records'.
    3. Click 'View' on the Deluxe A4 Certificate.
    4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
    5. Click 'Pay Online'.
    6. Wait for your order to arrive via post. 

    Pet Portrait Certificate - $50.00

    Central Animal Records now offers personalised Pet Portrait Certificates. These certificates include all the information listed on the CAR database which appears on our standard and deluxe certificates but also includes V.I.Pet info such as personality type, medical conditions, height and weight.

    What sets these certificates apart is the custom designed graphic of your pet. We can use your pet's profile picture or you can provide us with another picture. You're also able to choose the colour you want for the text graphics!

    Pet Portrait Certificate (A3) - $50.00Pet Portrait Certificate (A3) - $50.00

    Pet Portrait Certificate (A3) - $50.00Pet Portrait Certificate (A3) - $50.00

    Pet Portrait Certificate (A3) - $50.00Pet Portrait Certificate (A3) - $50.00

    Pet Portrait Certificate (A3) - $50.00Pet Portrait Certificate (A3) - $50.00


    New or replacement Certificates of Identification are ONLY available to owners of animals that are listed with CENTRAL ANIMAL RECORDS.

    Benefits

    • Enables you to see all the exact data submitted by the implanting agent on your behalf enabling you to validate accuracy of data.
    • Proof of Ownership
    • Proof of Microchip implantation for Councils
    • Choice of pet photo and text graphic colour
    • Discounted high-quality digital replacements when details are changed
    • Inclusion of V.I.Pet information
    • Our Pet Portraits make great keepsakes

    The Pet Portrait Certificate will cost $50.00 including GST and will be posted directly to you after production (4-8 business days)

    Note: Frames not included

    For the best result, ensure that the photo provided is a close up image of your pet's face either outside or with good lighting. If we do not believe that we can create a satisfactory portrait with the image that your provide, we will get into contact with you via email.

    How To Order

    Requires Central Animal Records Login

    1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
    2. Click 'Products' and select 'Central Animal Records'.
    3. Click 'View' on the Pet Portrait A3 Certificate.
    4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
    5. Click 'Pay Online'.
    6. We will send you a confirmation email requesting a photo of your pet and your graphics colour choice.
    7. Wait for your order to arrive via post.