Ownership Transfers

Ownership transfers can be done in one of two ways. The quickest and easiest way is to do it through our website. But you will need to check the following:

• Do you have your pet microchip number? (Usually 15-digits starting with 9)
• Is the microchip listed with Central Animal Records or another national database? (Verify this on our home page)

If you have the microchip number and you have verified that the microchip is listed with Central Animal Records, you can begin the transfer process.

Online

Don't Have An Online Account?

1. Go to www.car.com.au.

2. Click on 'Create Account'

3. Enter your full name (No nicknames, middle names or joint names), email address and desired password.

3. You will need to open the confirmation email and verify your email address by clicking on the link.

4. Select pet owner access and click 'Confirm & Proceed'.

5. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

• If you are already the listed owner on the C.A.R database, you will have the option to send yourself a 'One-Time Passcode' via SMS or email.

• If you are not the listed owner, you will be directed to start an online transfer. Follow the steps outlined below.

6. Check that the 'Animal Description' is correct and then click on 'Confirm'. If there are small errors, (e.g. Animal name, date of birth, exact breed), this can be corrected once the pet is officially in your name.

7. Enter your details then click on Proceed to Summary

8. Check that all pet details and new owner details are correct

9. Click on Agree & Submit when satisfied that all details are correct

10. Fill out all of the payment details then click 'Pay Now'.

11. Once the payment has completed, you will see a confirmation message. 

"Payment Successful! Thank you. A confirmation email and text message has been sent to the current listed owner on Central Animal records. The ownership transfer will be completed only after the current listed owner has accepted the transfer request."

12.The ownership transfer process will now started and the ownership transfer will complete only after the current listed owner has approved the transfer request. This process can take up to 23 days.

13. A Certificate will be emailed to you once the transfer has been approved.

14. Your new pet will appear under 'Pending Transfer' on the 'My Animals' page. 

Already Have An Online Account?

1. Sign in with your email and password if you haven't already.

2. Click on 'Add New Pet'

3. Enter the microchip number and click 'Search'.

4. Check the 'Animal Description' is correct and then click on 'Confirm'. If there are small errors, (e.g. Animal name, date of birth, exact breed), this can be corrected once the pet is officially in your name.

5. Enter your details then click on Proceed to Summary

6. Check that all pet details and new owner details are correct

7. Click on Agree & Submit when satisfied that all details are correct

8. Fill out all of the payment details then click 'Pay Now'.

9. Once the payment has completed, you will see a confirmation message. 

"Payment Successful! Thank you. A confirmation email and text message has been sent to the current listed owner on Central Animal records. The ownership transfer will be completed only after the current listed owner has accepted the transfer request."

10. The ownership transfer process will now started and the ownership transfer will complete only after the current listed owner has approved the transfer request. This process can take up to 23 days.

11. A Certificate will be emailed to you once the transfer has been approved.

12. Your new pet will appear under 'Pending Transfer' on the 'My Animals' page.

Note: Current listed owner will have up to 23 days to approve or decline your request. If there is no response, the transfer will automatically complete.

Paperwork

Do you prefer to use paper forms?

1. Download our Change of Ownership Form from our forms page.

2. You can complete the form digitally using Adobe Reader or Acrobat Reader.

3. Alternatively, you can print our form and complete it manually. 

4. Send the completed form to us via email, post or fax.

New Subscription

New subscriptions with Central animal Records can be done in one of two ways. The quickest and easiest way is to do it through our website. 

As long as you have your pet's microchip number (Usually 15-digits starting with 9), you can enter a new subscription online. If your pet is already listed on Central Animal Records under a different owner's name or has already been listed on another national database, our system will let you know.

Online (Additional Step In Victoria)

Ready to add a pet to Central Animal Records?

1. Sign in with your email and password if you haven't already.

2. Click on 'Add New Pet' and then 'Click here to enter microchip no.'

3. Enter the microchip number and click 'Search'.

4. The system will detect that the microchip has never been listed on a national database before and it will prompt you to re-enter the microchip number and click 'Start'.

Note: If the microchip is not listed on Central Animal Records, but is listed on another national database, (Australasian Animal Registry, Global Micro Animal Register or Petsafe), you will need to contact the relevant database.

5. You will need to select your subscription type. There are 4 options, all of which are once-off payments.

Standard - $11.99 (Includes Lifetime subscription to CAR + Digital Certificate)

Deluxe - $29.99 (Includes Lifetime subscription to CAR + Deluxe A4 Certificate & CAR Collar Tag)

Premium - $69.99 (Includes Lifetime subscription to CAR + Pet Portrait A4 Certificate & SMART Collar Tag)

Premium Plus - $159.99 (Includes Lifetime subscription to CAR + Pet Masterpiece A3 & SMART Collar Tag)

Enter your details then click on Proceed to Summary

6. Select any optional extras that you wish to add and click 'Continue'.

7. Enter all of your animals details.

8. Your details will be pre-filled however you can click 'Edit' if anything need to be updated.

9. Click 'Proceed to Payment' when you're satisfied that all of the details are correct

8. Fill out all of the payment details then click 'Pay Now'.

9. Once the payment has completed, your new pet will appear under 'My Animals' immediately.

10. A Certificate will be emailed to you. 

ADDITIONAL STEP (VICTORIA ONLY)

11. If you live in Victoria, the system will ask you to enter the details of the vet clinic that has recently scanned and verified your pet's microchip number. You must select your vet clinic name from the dropdown box. Until the vet clinic clicks the verification link, your pet's microchip will be listed as 'Unverified'. This will NOT impact the ability for councils and vets to access your contact details should your pet go missing. There will however be several functions that will be restricted on your login including accessing a 'Certificate of Identification', initiating a transfer and editing animal details.

Paperwork

Do you prefer to use paper forms?

1. Download our Subscription Form (Already Implanted) from our forms page.

2. You can complete the form digitally using Adobe Reader or Acrobat Reader.

3. Alternatively, you can print our form and complete it manually. 

4. Send the completed form to us via email, post or fax.

Council Registration

The microchip listing with Central Animal Records allows your pet to be returned to you if they ever go missing and the 'Certificate of Identification' that is provided is widely accepted accepted as proof of ownership. 

Council registration allows you to have your pet on your property. This is seperate to your Central Animals listing and is done directly through your local council. You will need your 'Certificate of Identification' when completing your council registration.

To generate a new 'Certificate of Identification:

1. Login to Central Animal Records.

2. Click 'My Animals'.

3. Select the pet you would like to generate a certificate for.

4. Click 'Generate Certificate'.

5. You can now save/screenshot and print this document.

I Need Help Completing A CAR Form

Change of Ownership Forms

Animal Details:

• Microchip Number: Your pet's microchip number is usually 15 digits starting with a 9. This can appear on barcode stickers. You MUST have the microchip number in order to complete this form. 

• Animal Name: This is your pet's name. It doesn't matter if the name that is currently listed is different to the name you wish to call your pet. Simply user the name that that you will be using for your pet.

• C.A.R. Tag No. (Optional): This is a green or blue collar tag which has a unique 7 digit number. These tags are sometimes purchased by vets with microchips. If you did not receive a collar tag, you can leave this field blank. If you would like a CAR tag or the new SMART tag, simply use select the $29.99 or $69.99 change of ownership option. (For breeder re-assignment forms, select these products separately)

• Colour: This the colour of your pet. It doesn't matter if the colour that is currently listed is slightly different to the actual colour. Simply fill in the correct details. (You can list up to 6 colours/markings)

• Sex: This is your pet's gender. If your pet's gender is incorrect on the database, we recommend that you have their microchip verified by a vet to ensure that there has been no mixup with a sibling from the litter.

• Desexed: This is your pets desexing status. We do NOT require proof of desexing if your pet has been neutered or spayed. 

• Breed: This is your pet's breed. If your pet's breed is incorrect on the database, we recommend that you have their microchip verified by a vet to ensure that you have the correct microchip number. If there is only a slight error, you can simply use the correct details. (If your pet is a cross breed, you can tick the 'Cross' box and enter a second breed if this information is known. 

Previous Owner Details:

• Previous Owner/Breeder has signed: If your form includes the signature and name of the previous owner/breeder, we will be able to accept this and transfer ownership of the microchip directly into your name. Ideally, all fields should be completed.

• Previous Owner/Breeder has not signed: If your form does not have the signature from the previous owner, you can leave this entire section blank. The transfer can take up to 23 days once initiated.

New Owner Details: 

• These are your details. Complete all fields, if you do not provide a mobile number and an email address, you will not be able to set up an online account and one will not be automatically generated for you.

• Council/Municipality: This is the council area where you live. If you are unsure about which council that you fall under, use the links here - VIC | NSW | QLD | NT | WA | SA | TAS

• Alternative Contact: This is the best person to contact if we cannot get through to you. Emergency contacts do not have any authority over the account to confirm or change details.

• $21.99 Change of Ownership: This includes your change of ownership and a digital certificate.

• $29.99 Change of Ownership: This includes your change of ownership, a printed deluxe A4 certificate and a CAR collar tag.

• $69.99 Change of Ownership: This includes your change of ownership, a printed Pet Portrait A4 certificate & a SMART collar tag .

• $159.99 Change of Ownership: This includes your change of ownership, a printed Pet Masterpiece A3 certificate, & a SMART collar tag.

Subscriptions Forms

Animal Details:

• Microchip Number: Your pet's microchip number is usually 15 digits starting with a 9. This can appear on barcode stickers. You MUST have the microchip number in order to complete this form. 

• Source Number: Source numbers are now required for all dogs and cats microchipped and born after July 1st 2020. To apply for a source number, click here - Source Number.

• Breeder Supply Number: Breeder supply numbers are required for all dogs microchipped in Queensland. To apply for a breeder supply number or exemption, click here - Breeder Supply Number.

• Implant Date: This the date that your pet was implanted with a microchip. (This does not need to be exact if not known) If no implant date is provided, we will use the date that the form was signed.

• Animal Name: This is your pet's name. Simply user the name that that you will be using for your pet.

• C.A.R. Tag No. (Optional): This is a green or blue collar tag which has a unique 7 digit number. These tags are sometimes purchased by vets with microchips. If you did not receive a collar tag, you can leave this field blank. If you would like a CAR tag or the new SMART tag, simply use select the $29.99 or $69.99 subscription option.

• Colour: This the colour of your pet. Simply fill in the correct details. (You can list up to 6 colours/markings)

• Sex: This is your pet's gender. 

• Desexed: This is your pets desexing status. We do NOT require proof of desexing if your pet has been neutered or spayed. 

• Breed: This is your pet's breed. You can add up to 2 breeds. Only enter 1 breed if they are a purebred.

• Checkbox: Owners simply need to complete the declaration which confirms that they have taken reasonable steps to verify that the microchip number which they are trying to list is correct.

Scanning Vet Clinic/Organisation Details:

• These details must be filled out a the veterinarian or vet nurse at the clinic/organsation where your pet's microchip was scanned or verified. If this section is left blank, Central Animal Records will be listed as the implanter. In Victoria, you must have this section completed by a vet who has recently scanned and verified your pet's microchip number.

New Owner Details:

• Council/Municipality: This is the council area where you live. If you are unsure about which council that you fall under, use the links here - VIC | NSW | QLD | NT | WA | SA | TAS

• Alternative Contact: This is the best person to contact if we cannot get through to you. Emergency contacts do not have any authority over the account to confirm or change details.

• Optional Premium Service: V.I.Pet is an additional service which unlocks over 23 exclusive features for your online account for less than $1.00/month. 

• $19.99 Lifetime Subscription: This includes your lifetime subscription and a digital certificate.

• $29.99 Lifetime Subscription: This includes your lifetime subscription, a printed deluxe A4 certificate and a CAR collar tag.

• $69.99 Lifetime Subscription: This includes your lifetime subscription, a printed pet portrait A3 certificate and a SMART collar tag.

• $159.99 Lifetime Subscription: This includes your lifetime subscription, a printed Pet Masterpiece A3 certificate and a SMART collar ta.

The section that appear on our forms will vary depending on which form you are completing. We recommend downloading the latest form form our website as our forms are updated regularly.

Previous Owner Section

The previous owner section appears on our Change of Ownership forms and our Breeder Re-Assignment forms. This section does not have to be completed if you are unable to get a signature from the previous owner for a variety of reasons. 

Reason One

I don't know the previous owner

Leave this section blank. If you are completing the transfer online, the system will not ask for the previous owner's details. We will use the contact details on the database to send the current owner an approval request. This process can take up to 23 days. If they approve, the transfer will go through and if they do not response, the transfer will still go through at the end of the 23rd day.

Note: Your details will not be provided to the previous owner unless you give us consent to do so.

Reason Two

I know who the previous owner is, but I cannot get a signature

Leave this section blank. If you are completing the transfer online, the system will not ask for the previous owner's details. We will use the contact details on the database to send the current owner an approval request. This process can take up to 23 days. If they approve, the transfer will go through and if they do not response, the transfer will still go through at the end of the 23rd day.

Note: Your details will not be provided to the previous owner unless you give us consent to do so.

Microchip Mixup
How To Correct Microchip Number

1. Call our customer service team so that we can send you a 'Re-Scan Form'.

1. Print and take the re-scan form to your vet clinic and have your pet scanned at your local vet.

1. The vet will need to complete and sign the re-scan form.

1. Send the form to info@car.com.au so that we can correct the issue. 

Sometimes pet microchip numbers can be mixed up with siblings from their litter or microchip numbers can be written incorrectly on paperwork. In order to fix this, we will need to get confirmation form your vet.

Always Contact Us First

Switch To Central Animal Records

We understand the reasons for wanting all your pets listed on a single national animal microchip registry or wanting to list your pet on the national animal microchip registry whose online systems and service you prefer over others. Below is information that will help you address this issue:

How To Switch To CAR

Queensland

• If you reside in Queensland you can choose to list your pets on any of the other national animal microchip registries. 
• You will need to contact your current database and request thaty they de-register your pet so that you can then list your pet with Central Animal Records.

Victoria

• If you reside in Victoria, the legislation prevents the movement of pets from one animal microchip registry to another. This includes greyhounds currently listed on the State-based registry administered by Greyhound Racing Victoria.
  

All Other States

• If you live in any other State or Territory, you can switch your pet’s listing from one national animal microchip registry to another but, unlike in Queensland, there is no onus on the previous registry to de-register your pet from their records.
• You will need to contact your current database and request thaty they de-register your pet so that you can then list your pet with Central Animal Records.

My pet is only listed on a state database

If your pet is ONLY listed with the State Government run registry in NSW – the NSW Pet Registry or in South Australia Dogs & Cats Online, you can also list those pets on any of the national animal microchip registries. This is especially important if you live close to a State border or you holiday interstate. To register those pets on Central Animal Records you can start a subscription online or complete our Subscription (Already Implanted) From.

Breeder Re-Assignment

Updated July 2024

956 Microchips

Free transfers (Within 2 months of implant date)

• This offer is available exclusively for TROVAN 956 microchips. These microchips will all start with 956. Free transfers are only available online when initiated by the breeder and transfered to the first owner within 2-months of the implant date.
• If the new owner decides to complete the transfer online or via the Breeder Reassignement form, the discount will NOT be applied.

Note: The implant date refers to when the animal was microchipped, NOT when you first adopted the animal.

Non-956 Microchips

$4.50 transfers (Within 2 months of implant date)

• This offer is available exclusively for Non-TROVAN microchips. These microchips will never start with 956. $4.50 transfers are only available online when initiated by the breeder and transfered to the first owner within 2-months of the implant date.
• If the new owner decides to complete the transfer online or via the Breeder Reassignement form, the discount will NOT be applied.

Note: The implant date refers to when the animal was microchipped, NOT when you first adopted the animal.

Ownership Transfers

Ownership transfers can be done in one of two ways. The quickest and easiest way is to do it through our website. But you will need to check the following:

• Do you have your pet microchip number? (Usually 15-digits starting with 9)
• Is the microchip listed with Central Animal Records or another national database? (Verify on our home page)
• Do you have the new owner's details?

If you have the microchip number and you have verified that the microchip is listed with Central Animal Records, you can begin the transfer process.

Online

Don't Have An Online Account?

1. Go to www.car.com.au.

2. Click on 'Create Account'.

3. Enter your full name (No nicknames, middle names or joint names), email address and desired password.

3. You will need to open the confirmation email and verify your email address by clicking on the link.

4. Select pet owner access and click 'Confirm & Proceed'.

5. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

• If you are already the listed owner on the C.A.R database, the system will give you the option to send a 'One-Time Passcode' to you via SMS or email.

6. After you enter the OTP, you will be logged into your account you should see your pet. If you have multiple pets, they should all be appearing under 'My Animals'.

7. If there are pets that you cannot see that should be in your name, contact Central Animal Records immediately.

8. Go to 'My Animals' and click 'View More' on the pet that you wish to transfer.

9. On your pet's profile, you will need to click 'Ownership Change Request'.

10. Enter all of the new owner's details and then click 'Proceed to Summary'.

11. Double check all of the details on the Agreement page. Click 'Submit & Proceed to Payment'.

12. Read the declaration and click 'Approve'.

13. You will have the option to pay the transfer fee or request that the new owner pay for the transfer.

14. The transfer will remain pending until the transfer is approved by the new owner via email, SMS or phone.
 

Already Have An Online Account?

1. Sign in with your email and password if you haven't already.

2. Go to 'My Animals' and click 'View More' on the pet that you wish to transfer.

3. On your pet's profile, you will need to click 'Ownership Change Request'.

4. Enter all of the new owner's details and then click 'Proceed to Summary'.

5. Double check all of the details on the Agreement page. Click 'Submit & Proceed to Payment'.

6. Read the declaration and click 'Approve'.

7. You will have the option to pay the transfer fee or request that the new owner pay for the transfer.

8. The transfer will remain pending until the transfer is approved by the new owner via email, SMS or phone.

Paperwork

Do you prefer to use paper forms?

1. Download our Change of Ownership Form from our forms page.

2. You can complete the form digitally using Adobe Reader or Acrobat Reader.

3. Alternatively, you can print our form and complete it manually. 

4. Send the completed form to us via email, post or fax.

Note: The form MUST be signed by the new owner.

Online Access

Central Animal Records offers free online access for pet owners, breeders and rescues to manage their contact details and animals online or through the 'My Pet' mobile app. Setting up online access can take less than 5 minutes but you will need to check the following first:

• Do you have your pet microchip number ?(Usually 15-digits starting with 9)
• Is your mobile and email address currently up to date on the database?

If you have answered yes to the above questions, you are ready to create your online account.

1. Go to www.car.com.au.

2. Click on 'Create Account/New Account'

3. Enter your full name (No nicknames, middle names or joint names), email address and desired password.

3. You will need to open the confirmation email and verify your email address by clicking on the link.

4. Select pet owner access and click 'Confirm & Proceed'.

5. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

• If you are already the listed owner on the C.A.R database, the system will send you a 'One-Time Passcode' via SMS or email.

• If you are not the listed owner, you will be directed to start an online transfer.

6. After you enter the OTP, you will be logged into your account you should see your pet. If you have multiple pets, they should all be appearing under 'My Animals'.

7. If there are pets that you cannot see that should be in your name, contact Central Animal Records immediately.

No Account

Receiving an email from Central Animal Records confirming that a pet is listed in your name or asking you to check that your details are up to date does NOT mean that you have an account. 

You will need to go through the standard process to create an account. If your mobile and email address are out of date, you should contact Central Animal records before attempting to create an account. 

If you are unable to create an account because your email is already in use, you simply need to reset your password.

Pets Not Appearing Online

There are a variety of reasons why your pets may not be appearing on your recommend. The first thing you want to do is to make sure that you have completed the account creation process.

Solution One

Continue Account Creation

1. Click 'Pet Owner Access'

2. Enter your new pets microchip number. Your name will be pre-filled and uneditable.

• If you are already the listed owner on the C.A.R database, the system will send you a 'One-Time Passcode' via SMS or email.

• If you are not the listed owner, you will be directed to start an online transfer.

3. After you enter the OTP, you will be logged into your account you should see your pet. If you have multiple pets, they should all be appearing under 'My Animals'.

4. If there are pets that you cannot see that should be in your name, contact Central Animal Records immediately.

Solution Two

Complete Ownership Transfer

If you know that you have not completed a change of ownership for the pet that you cannot see, you can simply go through the normal transfer process by clicking 'Add A Pet'.

Solution Three

Pet Not Listed With Central Animal Records Yet

Not Listed With Central Animal Records In Australia, there are four national databases where pets can be listed. This is often dependant on which database the implanting vet uses.

 If your pet is listed on another database. They will not appear on Central Animal Records. (Check where you pet is listed on our home page).

There is also a chance that your pet has never been listed on a national database before. You can simply go through the normal subscription process by clicking 'Add A Pet'.

Solution Four

Contact Central Animal Records

If you have received emails from us previously and are certain that your pet is listed your name but is just not appearing online, you most likely have a duplicate record. DO NOT COMPLETE AN OWNERSHIP TRANSFER.

There are several reasons why you may have a duplicate record;

• You have records under different names (This may include different surnames, inclusion of middle names)
• Your pet may have previously been listed with the National Pet Register, which was acquired by Central Animal Records, or with HomeSafeID, from which Central Animal Records took over a portion of records.
• You have may have an account with a different or missing email address/mobile number listed.

This is a very easy fix and we can merge all of your accounts with your existing login. 

Name Changes

Change your first name cannot be done online and you will need to contact Central Animal Records. Our team will advise you what is required. If there is a minor typo in your first name or you previously entered a nickname instead of your legal name, we can usually update this without citing any documentation.

If a surname change needs to take place, you can update this yourself by logging in to your online account and clicking 'My Profile' and then clciking 'Edit'.

How To Update Name

1. If you are wanting to list a completely different person as the owner, click 'Transfer A Pet' from the main menu.

Updating Personal Details

If you have recently moved, changed your contact details or just haven''t updated your details for a while, there are several ways that you can easily update your details. 

Online

Central Animal Records Website or My Pet App.

If you already have a login for Central Animal Records - Sign In to update your details by clicking 'Profile'.

If you do not have an account with Central Animal Records - Create An Account now (Unless your email address, mobile number or surname are details that need updating) please contact Central Animal Records in this situation.

Phone

Call Us On 03 9706 3187

When you call us, we just need to verify your identity by confirming your full name and address. Please also have your pet's microchip. number ready. You are then able to update all of your details except your name.

If a surname change needs to take place, you can update this through your online login. If a first name or full name change needs to take place – we will ONLY accept a change of name/new birth certificate. If you do not have a change of name/new birth certificate, you will be required to submit a 'Change of Ownership' form which will be processed free of charge.

Email

Email Us At info@car.com.au

If you need to email us, you will need to confirm your identity by proving your full name and address that we would have listed on the system. Please include the microchip number for one of your pets in the subject or body of your email. You are then able to update all of your details except your name. (Unless it is a clerical error made by Central Animal Records, we will need to cite your drivers licence, passport or marriage certificate to change this)

I Am The New Owner

If you have recently taken ownership of an animal, we cannot simply change the animal straight into your name. You will need to go through the standard 'Change of Ownership' process.

• This can easily be completed online by creating an account and following the prompts.
• You can also complete a Change of Ownership Form.

Missing or Stolen Pets

Microchip identification, with appropriate recording of CURRENT animal and owner data should provide you with some peace of mind, because it provides a permanent link to you as an owner, both now and in to the future, for the life of your pet.

Missing

What else can you do?

Loss of your pet is a time of great anxiety both for you and your pet. The steps available on our Lost A Pet page will help increase your chances of your pet being returned to you or your your family.

Stolen

What else can you do?

A microchip can be irrefutable proof of ownership of your pet but we realise that it does not guarantee that your pet will be returned if stolen. We are committed to helping you recover your pet in such distressing circumstances but we are limited in what we can do. If you notify us as soon as possible, we will put a STOLEN "flag" on your pet's record that will immediately alert our staff or any other authorised user searching your pet's microchip number on the CAR registry in the event that your pet has been found or brought into their vet clinic, animal welfare shelter or pound. You can even do this yourself if you have an authorised log-in to the Central Animal Registry website.

There are other things that we would strongly advise you to do if you have had your pet stolen including the filing of a Police Report as early as possible. We also strongly advise all vet clinics that they should scan any new pets being presented to their clinic to check the microchip is present and functional and to verify the owner details for that microchip.

View Our Privacy Policy Here

https://car.com.au/pages/privacy

We are so sorry to hear about your loss. We know how difficult it can be to lose a pet. We hope that the many great memories of life with your pet fast replace the sadness of life without them.

Please follow the steps to mark your pet as 'Deceased' in your own time.

1. Log in to your CAR account.

2. Click 'My Animals'

3. Click 'View/Edit Pet Details' on the animal that has passed away.

4. Click 'Edit' from the top menu.

5. Select 'Deceased' under the status section.

6. Scroll to the bottom of the page and click 'Update Details' to save the changes.

Alternatively, please call Central Animal Records on 03 9706 3187 to mark your pet as deceased over the phone.

We have developed this video based on Paul C. Dahm's Rainbow Bridge poem. We hope that it helps to ease some of the pain.

Checking National Listings

In Australia, there are five national databases where pet can be listed. This is often dependant on which database the implanting vet uses. You can check which database your pet is listed with going to Pet Address or by using the search function on our home page.

There is also a chance that your pet has never been listed on a national database before.

You can simply go through the normal subscription process by clicking 'Add A Pet'. If you live in Queensland or Victoria, you will be prompted to download a 'Subscription Form'.

Finding Your Pet's Microchip Number

There are a variety of ways to find out your pet's microchip number. 

Solution One

Call Central Animal Records

This option is only recommended if you are certain that your pet is listed with Central Animal Records. We will use your mobile number or email address to find your owner record. We can then look through your animals. 

If your details have changed quite a few times and you no longer know what contact details are on the system, we may not be able to find your profile.

Solution Two

Call Your Council

Councils will require the microchip number before they will register your pet. If you contact your council, they will be able to provide you with your pet's microchip number.

Solution Three

Call Your Vet

When vets see an animal for the first time, they will generally scan the microchip and create a client profile for their clinic's records. If you contact your vet, they will be able to provide you with your pet's microchip number.

Solution Four

Take Your Pet To A Vet

If your pet cannot be found on Central Animal Records, they are not registered with your council and they have never been taken to a vet, your only option is to have the pet scanned. Unless you own or know someone who owns a microchip reader, you will need to take your pet to a vet for the the microchip number to be scanned. This may incur a consultation fee. 

Found A Pet?

If you have found a lost pets, the steps will vary depending on which state you are in and whether the pet has a tag or not.

Step 1. State

Are you located in Victoria?

• Victorian legislation requires the finders of any stray pets to take them directly to a vet clinic or council for scanning. Once scanned, the organisation will get the owner details and contact them directly for pickup.

• If you are outside of Victoria, go to option 2. 

Step 2. Tag

Does the pet have a CAR Tag?

• Should the pet have a green or blue collar tag with a 7 digit number. You can call us on 03 9706 3187 as soon as possible and quote this number. We will take down your contact details and pass them on to the owner.

  If the pet does not have a C.A.R. tag. You will need to take them to your nearest vet clinic or council for scanning.

   

• Does the pet have a SMART Tag?

  • Should the pet have a black, blue, gold or pink collar tag with a QR code, you simply need to scan the QR code to send your details to the owner. They should then get into contact with you.

    If the owner does not contact you. You should to take them to your nearest vet clinic or council for scanning.

     

Do you need to answer the following question?

• What is the purpose of microchips? 
• What is Central Animal Records?
• How do microchips work?

What is the purpose of microchips?

Microchips have two main functions, ownership and security. 

• Ownership: Having your pets microchip listed in your name on Central Animal Records allows you to access a 'Certificate of Identification' The confirmation of ownership is nationally recognised by vet clinics, animal welfare groups, councils and other various legal bodies.
• Security: Over 2 Million recoveries for stray pets have been facillitated by Central Animal Records alone, this equates to roughly 200,000 animals pet year. Having your pets microchip number listed in your name with Central Animal Records means that if your pet were to go missing and was picked up by a council ranger or taken to a vet clinic, you will be contacted and reunited with your pet.

What is Central Animal Records?

In Australia, there are 4 nationally recognised databases where pet microchip numbers can be linked with owner details. Central Animal Records is the largest and longest running database. The databases are listed here:

• Central Animal Records
• Australasian Animal Registry
• Global Micro Animal Registry 
• Petsafe

There are also two state based databases which are compulsory for pets within these states but do not protect pets nation-wide.

• Companion Animal Registry (NSW)
• Dogs & Cats Online (SA)

Any other organisation claiming to be microchip database will not be nationally recognised. This means that vets and councils WILL NOT check these databases if your pet is found.

How do microchips work?

Microchips are manufactured with a unique 15 digit number. Vet clinics buy these microchips from various suppliers such as Microchips Australia. These microchips are then implanted into pets. 

Microchips make use of RFID technology, this means that the a microchip's number can be found using a microchip reader, a device used by all vets and council rangers.

When you register your pet with Central Animal Records, all of your details are linked to that particular microchip number. This means that when your pet's microchip number is searched, all of your details will be brought up.

If you haven't registered your pet yet, download our Subscription Form.

When Pets Need To Be Microchipped

This varies depending on which state you reside in:

Tasmania

Visit Government Site - Here

•  Mandatory microchipping of dogs took effect from 1 July 2011. All dogs over six months of age must now be microchipped. Exemptions exist from compulsory microchipping for specified racing greyhounds specified hunting dogs and all working dogsIf your dog is not microchipped and strays or is lost, the council may microchip it, and recover the cost, before returning it to you. If you are buying a dog it is your responsibility to ensure that it is microchipped – either before you buy it or immediately after you take possession of it. 

Victoria

Visit Government Site - Here

• All cats and dogs being registered with a Victorian local council for the first time must be microchipped prior to registration. You can be fined if you do not comply. In addition, councils have the power to require compulsory microchipping of all cats and dogs housed in their municipality. You should check with your local council as to what is required in your area. All cats and dogs aged three months and over must be registered with the local council. Laws are already in place requiring microchipping of restricted breed dogs, and declared menacing or dangerous dogs. It is also a requirement to microchip all cats and dogs when they are sold or given away from pet shops, commercial breeders and pounds or shelters. In the unusual event that the implantation of a microchip is likely to significantly prejudice the health of an animal, a supporting letter from a vet will exempt the owner from microchipping requirements.

New South Wales

Visit Government Site - Here

• In NSW, all cats and dogs, other than exempt cats and dogs, must be microchipped by 12 weeks of age or before being sold or given away, whichever happens first. All cats and dogs, other than exempt cats and dogs, must be registered by six months of age. The registration fee is a once-only payment, which covers the cat or dog for its lifetime in NSW, regardless of any changes in ownership. You are encouraged to have your cat or dog desexed before registering it.

Australian Capital Territory 

Visit Government Site - Here

• All dogs in the ACT must be microchipped. Microchipping is not an alternative to registration and both are compulsory. Dogs can be microchipped by Domestic Animal Services, the RSPCA or any veterinarian. Microchipping is an effective way for animal shelters and vets to identify lost dogs and cats for quick return to their owners.

Queensland

Visit Government Site - Here

• All dogs and cats born after 10 April 2009 must be microchipped before they are sold or given away. All regulated dogs must be microchipped regardless of when they were born. Microchips may be implanted only by a vet or other authorised implanter. When your animal is implanted with a microchip, the implanter must provide the microchip's unique number, the animal's information and your contact details to a licensed registry service. It is your responsibility to make sure these records are kept up to date. When the microchip is read or scanned (harmless to animals) it shows the microchip number which is linked to information about the animal, including its owner and the owner's contact details. This information is important if your animal is lost or impounded.
  

Northern Territory 

Visit Government Site - Here

• If you are living in the Darwin municipality, your dog or cat must be registered if; your pet is over three months of age, your pet has been in Darwin for at least one month. Microchipping your pet is a condition of registration in Darwin. Microchips allow our Rangers, vets and RSPCA staff to quickly identify your pet by scanning it with a microchip reader.

Western Australia 

Visit Government Site - Here

• The Cat Act requires cats to be microchipped by six months of age. Cats must be microchipped when they are transferred to a new owner (no matter what age). The Dog Amendment Act introduced provisions for dogs to be microchipped. This applies to dogs that have reached three months of age and to dogs that are transferred to a new owner (no matter what age).

South Australia 

Visit Government Site - Here

• From 1 July this year, all dogs and cats in South Australia must have a microchip in place by the age of 12 weeks, or within 28 days of acquiring the animal. This requirement is one of the legislative changes aimed at reducing the number of dogs and cats ending up in shelters every year.

Source Numbers In Victoria

From July 2020, there will be changes regarding the microchipping of pets in Victoria that you will need to be aware of and comply with.

Please ensure that you also use the most current forms which are available from our Forms Hub.

What are the changes to the Prescribed Identifying Information for dogs and cats?

From 1 July 2020, a dog or cat breeder’s Pet Exchange Register source number, or the source number of the council pound, animal shelter, pet shop or foster carer that owns the animal, will be required when implanting a new microchip into a dog or cat born after that date.

The source number will form part of a cat or dogs’ prescribed identifying information. An authorised implanter must collect and include a source number as part of the microchip registration form for all dogs and cats born and microchipped after 1 July 2020. A failure to do so may incur penalties under the Domestic Animals Regulations 2015.

Owner details on a microchip record may change over time, but the recorded source number will remain the same for the life of the animal.

What is a source number?

A source number:

• Identifies an individual, breeder, business or organisation.
• Is generated once an individual enrols on the PER.
• Is automatically allocated to domestic animal businesses (DAB) and foster carers following registration with council.

What if I’m presented with an animal that does not have a source number from the Pet Exchange Register?

A source number must be included on any microchip registration form for a dog or cat born and microchipped after 1 July 2020.

If an animal is presented and the person presenting the animal does not have a source number, we recommend advising your clients to apply for one online via the Pet Exchange Register during the consultation. A source number is generated after a simple registration process.

An authorised implanter must collect and include a source number on all dog or cat microchip records in order to ensure compliance with regulation requirements. A failure to do so may incur penalties.

What if I don’t include a valid source number in the microchip information?

An authorised implanter must collect and include a source number as part of the microchip registration form for all dogs and cats born and microchipped after 1 July 2020. A failure to do so may incur penalties under the Domestic Animals Regulations 2015.

The validity of a source number can be checked on the Pet Exchange Register at https://per.animalwelfare.vic.gov.au/search/. This will display the source number and council for each source number type. If the source number belongs to either a recreational breeder or DAB, additional information on membership number and/or DAB registration number will also be displayed.

Invalid source numbers can be reported to Animal Welfare Victoria.

What if the animal is born outside of Victoria and doesn’t have a source number?

If a dog or cat is born outside of Victoria and is being microchipped in Victoria, a source number must be included in its microchip information.

If an animal is presented and the person presenting the animal does not have a source number, we recommend advising your clients to apply for one online via the Pet Exchange Register during the consultation. A source number is generated after a simple registration process.

Are there any changes to who can implant microchips into cats and dogs?

No. The approved qualifications and courses are outlined in questions below.

How do I include a source number as part of an animal’s prescribed identifying information?

Microchip registries are required to update their microchip registration forms and electronic data collection to ensure all prescribed identifying information, including source number, can be collected from 1 July 2020.

Whose source number is needed to microchip an impounded dog or cat?

Before the dog or cat is returned to its owner it must be microchipped.

If breeder details are unknown, Community Foster Care Networks, shelters and pounds will need to use their own source number when microchipping an animal in their care.

The resident can add their details to the microchip once the animal is reclaimed, however the council pound’s source number will remain on the microchip details.

FAQs Sourced From Agriculture Victoria - Click Here

Breeder Supply Numbers In Queensland

Under the Animal Management (Cats and Dogs) Act 2008, every Breeder having a female dog with a litter born on or after 26 May 2017 must have a Supply Number within 28 days of the birth of the litter.  You must not give away, supply, sell or advertise a dog or puppies without a Supply Number that identifies the Breeder or provides an Exemption.

If the puppies are bred by a primary producer to be kept by any primary producer as working dogs, then a Supply Number is not required.
A Supply Number must be quoted for any dog born after 26 May 2017 that is to be given away, supplied, sold or advertised.

For more information including how to apply, renew or seek exemption, visit the government site - Here.

Vet Clinic Access

This access type is designed for veterinarians and qualified implanters. With vet clinic access, you will be able to conduct microchip recovery searches for stray animals or conduct microchip verification checks. Vet Clinic access also allows you to enter new microchip subscriptions to the database rather than filling out paperwork.

Access will be granted at an individual level for online access. Any authorised staff member requesting access will need to follow the steps below.

How To Apply

Create An Account

1. Go to 'Create Account' on the homepage.
2. Enter your details.
3. Click the link in the confirmation email to verify the email address used.
4. When given the option to choose your access level, select 'Vet Clinic/Implanter and then enter all of the required details.
5. If you entered the correct CAR PIN, access will be granted. If you do not know the CAR PIN or your organisation does not have one, we will need to verify your application before we approve it. (Allow 1-3 working days) 
6. Providing us with your business website, vet registration or AVA certificate can speed up the process.

Phone PIN/CAR PIN

Phone PINs are set up for vet clinics, councils and authorised users when they apply for access to our database. If you already have online access, then your organisation will already have a phone PIN. 

Simply call us from your business phone and we can provide this to you. 

If your organisation does not have an online account, you will need to create one and we will send an email with the phone PIN for future reference .

Note: This will only be needed to conduct microchip searches over the phone with the Central Animal Records team for chips which are listed on Centeal Animal Records or other national databases.

Authorised Implanter Number (VIC)

The process will vary depending on your qualification.

How To Apply

As of 7 August 2026, Central Animal Records no longer processes applications for Authorised Implanter Numbers (AINs) in Victoria.

New AIN applications are now managed directly by Agriculture Victoria through the Agriculture Victoria Connect portal.

If you need to:

• apply for a new Authorised Implanter Number;
• access or manage your existing AIN; or
• obtain assistance with your Agriculture Victoria Connect account,

please visit the Agriculture Victoria Connect portal.

All existing AINs held in the previous Victorian implanter database have been transferred to the new system.

For assistance using Agriculture Victoria Connect, you can also contact Agriculture Victoria directly.

Entering Online Subscriptions

Entering a microchip number requires Vet Clinic or Authorised Implanter Access. If you do not have the 'New Subscription' button, you will need to apply for access or contact us.

Tutorials

Individual Subscription | https://youtu.be/YSTWKQzvcdQ

Litter Subscription | https://youtu.be/VsWdxV1mHVI

Multiple Animal Subscription | https://youtu.be/3V78zXRPoQw 

Vedi - Smart Microchip Registration

This is a new data-entry method which is available in ALL states.

No more filling in forms or waiting for confirmation! Vedi pre-fills an online registration form and sends it straight to Central Animal Records. It's all done in seconds. Pet owners are then emailed their registration details along with a login to update their information.

How Does It Work?

1. In order to use the new 'Vedi - Smart Microchip Registrations' data-entry method, you will need to have a Vedi account. Once you create an account, you will be contacted by a Vedi representative to help get their account setup.
2. Although data-entry does not need to be completed through a C.A.R. login, you are still required to have a login with 'Vet Clinic' access as this login and your Vedi accounts are link. This is how the system determines which organisation to list as the implanter.
3. Purchase Compatible Microchips: On our existing 'All-In-One' and 'Enviro' product pages, we will include 'Vedi - Smart Microchip Registrations' as a data-entry option. You will need to ensure that you have microchips with prepaid C.A.R. registration.
4. Use Vedi App or Vedi Portal: Vedi is a practice information management system (PIMS). When a vet user adds a new client (animal) through their Vedi portal, they can immediately register a microchip in just a few clicks.
5. Press + and select 'Microchip Registration'.
6. Confirm the owner details. This will be pre-filled.
7. Read and agree to the Central Animal records Declaration.
8. Select your name from the dropdown list and click the 'tick' icon to sign and submit.
9. All done: The microchips are immediately listed on the Central Animal Records database and 'Certificates of Identification' are automatically sent to owners via email as normal.

Sign up for speedy 30-second microchip registrations and instant confirmation!

https://www.vedi.io/connect/central-animal-records

Implanting Microchips

Disclaimer: The information provided above is a general summary of microchip implantation requirements based on information available at the time of publication. Requirements, legislation and authorised implanter criteria may vary between states and territories and may change over time. Please confirm the current requirements with the relevant government authority in your state or territory before implanting a microchip.

The laws and requirements around who is authorised to implant microchips vary by state.

Tasmania: 

Under the Cat Management Act 2009, a microchip implanter is a person who either:

meets the definition of a prescribed person under the Cat Management Regulations 2022​;

or is approved as a microchip implanter by the Secretary, NRE Tasmania.​​

The following person is prescribed person under the Cat Management Regulations 2022:​​

a veterinary surgeon.

a person who is registered, or otherwise recognised, as a veterinary surgeon in another State or a Territory.

a person who has successfully completed an approved course in the implantation of microchips in cats, who is also currently implanting microchips in cats

(i) for a cat management facility; or

(ii) under the direct on-site supervision of a veterinary surgeon; ​

a person who is implanting microchips in cats for the purposes of undertaking an approved course in the implantation of microchips in cats, provided that the person is implanting the microchips under the direct on-site supervision of a veterinary surgeon.​

A person wishing to be an approved microchip implanter, can write to the Secretary NRE Tas, including providing details and evidence of their relevant qualifications and/or experience with microchip implantation of cats. The letter can be sent via email to: catmanagement@nre.tas.gov.au.

To go to the official TAS government site - Click Here

Victoria: 

Victorian requirements for implanting a microchip

It is an offence to implant a microchip unless the:

• person is an authorised implanter

• microchip is a prescribed permanent identification device.

If the person is not an authorised veterinary implanter they must:

• be acting under the supervision of and be employed by a veterinarian (who is an authorised implanter) or

• acting under supervision of a veterinarian (who is an authorised implanter) who has agreed in writing to supervise that person.

Authorised implanters

For the purposes of implanting a cat or dog, authorised implanters are:

• registered veterinarians (includes registration in Victoria and other States or Territories) who have undertaken the department approved 'Australian Veterinary Association (AVA) Victorian Microchip Implementation Course' or

• persons with a qualification approved by the Secretary of the department who have successfully completed a course approved by the Secretary and who are employed by (or have a written agreement for supervision with) an authorised veterinary implanter.

Approved qualifications

Qualifications to implant microchips into dogs and cats approved by the Secretary of the department are:

• Advanced Certificate in Veterinary Nursing

• Certificate IV in Veterinary Nursing

• Certificate IV in Animal Control and Regulation

• Certificate III in Local Government (Animal Management)

• Certificate IV in Animal Welfare (Regulation)

• Certificate III in Animal Technology

• National Certificate in Veterinary Nursing (Level 5) — New Zealand

• Veterinary Nurse (Royal College of Veterinary Surgeons) United Kingdom.

• Level 3: Royal College of Veterinary Surgeons — National Vocational Qualification in Veterinary Nursing

• Diploma in Animal Technology

• Bachelor of Veterinary Nursing

• Associate Degree in Veterinary Nursing

Approved courses

Courses to implant microchips into dogs and cats approved by the Secretary of the department are:

• Course in Microchip Implantation of Cats and Dogs (Course Number 21955Vic)

• The unit of competency ACMMIC401A 'Implant microchip in cats and dogs'

• The unit of competency ACMMIC401 'Implant microchip in cats and dogs'

To go to the official VIC government site - Click Here

New South Wales: 

You will need this accreditation if you intend to use microchip technology to identify companion animals (such as dogs and cats). You may require this accreditation if you are:

(1) a veterinary practitioner

(2) an animal welfare employee

(3) a council employee that handles animals

(4) a breeder.

If you are a qualified veterinary practitioner, you may apply for this accreditation by completing the necessary application form. If you are not a qualified veterinary practitioner, you must complete an approved training program before you are eligible for accreditation.

To go to the official NSW government site - Click Here

Australia Capital Territory:

Microchipping can be done by Domestic Animal Services, the RSPCA or any veterinarian.

To go to the official ACT government site - Click Here

Queensland: 

You must have the correct qualifications and have completed a required course to become a microchip implanter.

To go to the official QLD government site - Click Here

South Australia: 

If your pet does not yet have a microchip, any vet can implant one for you. 

To go to the official SA government site - Click Here

Western Australia:

Vets, vet nurses or people with the following qualifications from a registered training provider can microchip pets:

(1) ACMMIC401A Implant microchip in cats and dogs; and

(2) A minimum of one of the following certificates:

- Advanced Certificate in Veterinary Nursing

- Certificate IV in Veterinary Nursing

- Certificate III in Animal Technology

- Certificate III in Companion Animal Services

- Certificate III in Local Government (Animal Management)

- Certificate IV in Animal Control and Regulation

- Certificate IV in Animal Welfare (Regulation)

- Certificate IV in Captive Animals

- Certificate IV in Companion Animal Services

To go to the official WA government site - Click Here

Northern Territory:

Microchipping is available at the Council Pound and RSPCA as well as vet surgeries.

To go to the official NT government site - Click Here

Council Access

This access type is designed for council rangers and animal management officers. With council access, you will be able to conduct microchip recovery searches for stray animals or conduct microchip verification checks. Council access also allows you to generate council reports, giving you a list of all pets listed under your municipality to compare with your own records.

Access will be granted at an individual level for online access. Any authorised staff member requesting access will need to follow the steps below.

How To Apply

Create An Account

1. Go to 'Create Account' on the homepage.
2. Enter your details.
3. Click the link in the confirmation email to verify the email address used.
4. When given the option to choose your access level, select 'Council Access' and then enter all of the required details.
5. If you entered the correct CAR PIN, access will be granted. If you do not know the CAR PIN or your organisation does not have one, we will need to verify your application before we approve it. (Allow 1-3 working days) 

Phone PIN/CAR PIN

Phone PINs are set up for vet clinics when they apply for access to our database. If you already have online access, then your organisation will already have a phone PIN. 

Simply call us from your business phone and we can provide this to you. 

If your organisation does not have an online account, you will need to create one and we will send an email with the phone PIN for future reference .

Note: This will only be needed to conduct microchip searches for chips which are listed on other national databases.

Authorised Animal Welfare Organisation Access

This access type is designed for animal welfare organisations who have pre-existing agreements with their respective councils. With authorised animal welfare access, you will be able to conduct microchip recovery searches for stray animals or conduct microchip verification checks. Upon application, you will be required to provide us with a letter from your council if you operate outside of Victoria or an 84y Agreement if you operate within Victoria. If you simply want to manage the pets which are being transferred in and out of your organisation's name, you should apply for 'Pet Owner Access'.

How To Apply

Create An Account

1. Go to 'Create Account' on the homepage.
2. Enter your details.
3. Click the link in the confirmation email to verify the email address used.
4. When given the option to choose your access level, select 'Authorised User' and then enter all of the required details
5. We will then send you an email with an application form.
6. Your will be required to submit the application form as well as an 84y agreement with your council (If you are in Victoria)     OR     have a council sign your application form to provide authorisation for your organisation to access the database. (if you are outside of Victoria)
7. We will then process your application. (Allow 1-3 business days)

CARMA Rewards Club/V.I.Pet Access

From less than $2.49/month, you can unlock over a dozen exclusive online features for your pet. We know how much pets mean to their owners, which is why we have designed the V.I.Pet features to help better protect your pet and ensure they can always find their way back home. V.I.Pet features are unlocked via a CARMA Rewards Club membership which also gives you access to hundreds of discounts and free entry into monthly member giveaways.

V.I.Pet

Features

1. Pet Profile Image - Add an image of your pet to the profile. This is also very useful for vets and council rangers to view should your pet ever go missing.
2. Owner Profile Image - You can now personalise your profile by adding a user image. This can also allow vet clinics and councils to see that the correct owner is collecting a pet.
3. Active Recovery Service - When 'Very Important Pets' go missing, Central Animal Records will alert local vets and councils through their account with us. Your pet will also be listed on our public 'Lost Pets Dashboard'.
4. Lost Pet Poster Studio - Owners can use our studio templates to create a printable missing poster for your pet, complete with photo, description, optional reward and contact details. We can also post this on our Facebook page and our public ‘Lost Pets Dashboard.
5. Monthly Newsletter - Articles, health advice and tips, many written by qualified veterinarians will be made available exclusively for VIPet owners. You can even go back and view previous articles to ensure that you don't miss a thing.
6. Custom Reminders - If you're always forgetting when you need to give your pet worming tablets or when their next vaccination is due, add it into the system and we will send you an in-app notification reminder.
7. Medical Condition Listing - Does your pet have a medical condition that vet clinics or councils would need to be aware of if your pet goes missing and is handed in to them? You can now add this to your pet's record.
8. Area Based Alerts - When there are environmental dangers such as wild weather in your area, you may be alerted. We may also notify you if there are certain health risks for your pet in your area such as disease outbreaks. Vet clinics, councils and C.A.R. staff have the ability to post notifications to alert VIPet owners of health risks in real-time. Some alerts such as Parvovirus outbreaks will also be posted thanks to a collaboration with Paws For A Purpose.
9. Exclusive Discounts (C.A.R.) - You will be able to purchase our Smart Tags, Standard Collar Tags, Deluxe Certificates, Pet Portraits and more at a reduced rate.
10. Exclusive Discounts (Partners) - Central Animal Records partners with several organisations to offer exclusive discounts to our VIPet clients for products and services such as GPS trackers, custom collar tags, pet insurance, pet doors, pet bowls and more with more businesses joining the VIPet program regularly.
11. Priority Phone Support - VIPet owners don't have to wait on the phone when they call us. Simply use the dedicated VIPet contact number to jump the queue.
12. Pet Age Calculator - No need to work out your pet's true age, our system will do it for you. Just make sure that their weight and date of birth is listed.
13. Personality Listing - If your pet is shy, protective, curious or aggressive, you can let vet clinics and councils know by choosing the personality type from over 50 options.
14. Height & Weight Listing - VIPets' height and weight can be added to the system for easy access during vet appointments. By updating the record regularly, you will be able to view and compare your pet's height and weight over time.
15. Gold Theme - Enjoy the gold colour theme for all panels and buttons on our online system across all devices.
16. No Expiry (Lost Pet HUB) - Lost Pet HUB listings for standard pet owners expire after 14 days. For V.I.Pet owners, Lost Pet HUB listings will remain active until your pet is found.
17. Priority Listing (Lost Pet HUB) - Lost Pet HUB listings for V.I.Pets will always appear first on lists and in search results regardless of how old the listing is.
18. Additional Fields (Lost Pet HUB) - You will have the option to add additional content to your Lost Pet HUB listing such as your pet's profile image, your mobile number, the last location where your pet was seen and an optional reward. These fields will be visible to all users.
19. Missing V.I.Pet List (Lost Pet HUB) - The moment a V.I.Pet is added to the Lost Pet HUB, the listing will appear on the national Missing V.I.Pet List which is visible to all C.A.R. users and members of the public from the Lost Pet HUB homepage.

Setting Up V.I.Pet

In order to get the V.I.Pet features, you will need to already have online 'Pet Owner Access' and have at least one pet listed under 'My Animals'.

How To Upgrade

Steps

1. Sign in to Central Animal Records through our website.
2. Click 'Unlock V.I.Pet'
3. Select your desired subscription type;

• CARMA Rewards Club BASIC ($2.49/Month)
• CARMA Rewards Club MAX ($5.49/Month)
• CARMA Rewards Club PREMO ($11.99/Month)

4. Select payment method;

• PayPal (Direct Debit) - You will be able to set up an annual subscription which can be cancelled at anytime.
• Card, Apple Pay, Google Pay (Direct Debit) - You will be able to set up an annual subscription which can be cancelled at anytime.

5. Your login will change from the standard blue theme to the exclusive gold theme. Click 'Manage V.I.Pet'.

6. Look for 'Re-Assign V.I.Pet status' and click 'Start'.

7. You will receive an unlimited number of allocations regardless of which membership tier you choose. Simply click 'Add V.I.Pet Status' to the pets you wish to unlock the V.I.Pet features for. This can be changed at any point. 

CAR Collar Tag

To provide additional assistance to the implanted microchip in ensuring your lost or stolen pet is returned home , consider having a Central Animal Records (CAR) tag fitted to your dog or cats collar.

These tags are uniquely numbered and are cross linked to your microchip record, and carry the CAR phone number as a point of contact.

The real value is that if a member of the public finds your dog or cat ,there is capacity to return your pet home to you without the need for the member of the public to transport your pet to a microchip scanning centre.

How does it work?
Using the Phone number on the tag ,our CAR operators are contacted by the finder of your pet. The finder simply quotes the unique number from the tag worn by your pet. Our operators obtain finders name and contact number/s.
We then retrieve your details from the database, and contact you to advise that your pet has been found and provide you with the details of that person including contact details ,so that you can arrange to call them and collect your pet.
In many cases, pet owners have been contacted before they even realised that their pet had even slipped out of its yard! It works that quickly!

So, for just $8.00 inc GST and Postage and handling to purchase a CAR Tag and the recovery service , we can provide that extra peace of mind in knowing that there is an additional way to the microchip to help return your pet to you in the quickest time possible.

Please Note:

• In Victoria we will advise the finder that they must contact their local council as per VIC state legislation.
• CAR tags are different from council registration tags.

How To Order

Requires Central Animal Records Login

1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
2. Click 'Products' and select 'Central Animal Records'.
3. Click 'View' on the CAR Collar Tag.
4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
5. Click 'Pay Online'.
6. Wait for your order to arrive via post. 

CAR Collar Tag

Central Animal Records is proud to present our new Smart Tag for pets. 

If your pet is found by a member of the public, they will be able to scan your pet's unique QR code located on the back of the Smart Tag by using their smart phone. The person who found your pet will then be able to forward their contact details, location and even a picture of your pet directly to you.

Our Smart Tag also has a built-in NFC chip which allows devices with NFC functionality to  simply tap the Smart Tag!

This handy little tag means that if your pet is found wandering, they don't need to be scanned and you can be contacted directly by the person who has found your pet!

Features:

• Unique QR code linked to pet's microchip number
• Secure portal for reporting party to provide their details directly to owner
• Owner details are private and aren't given directly to the person who found the pet
• NFC functionality (Requires compatible device)
• Durable stainless steel design
• Available in 3 colours

Note: Reporting parties are advised to take your pet to the nearest vet clinic or council under Victorian legislation.

How Does It Work?

When you purchase a SMART Tag, the unique QR code is linked to your pet's record and your contact details.

A member of the public finds your pet and notices that they have a tag which says 'Scan Me'.

The finder can use their smartphone to scan the QR code on the back of your pet's tag. Their device will automatically display the web link which they need to click to follow.

The landing page will display your pet's profile picture, if one is available, as well as your pet's name.

Clicking on 'Animal Details' will allow the finder to view all of your pet's basic information including medical conditions and personality type if available. 

Clicking 'Contact Owner' will allow the finder to enter their details and send their name and contact number to you to organise pick-up.

How To Order

Requires Central Animal Records Login

1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
2. Click 'Products' and select 'Central Animal Records'.
3. Click 'View' on the SMART Collar Tag.
4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
5. Click 'Pay Online'.
6. Wait for your order to arrive via post. 

Deluxe A4 Certificate

The deluxe certificate contains all the information the standard certificate includes while looking more prestigious, perfect for display.

New or replacement Certificates of Identification are ONLY available to owners of animals that are listed with CENTRAL ANIMAL RECORDS.

The Certificate contains all the information listed on the CAR database including, all animal and owner details , alternative contact and contact details together with Implanter details and microchip implant date
Benefits

• Enables you to see all the exact data submitted by the implanting agent on your behalf enabling you to validate accuracy of data.
• Proof of Ownership
• Proof of Microchip implantation for Councils

The Deluxe certificate will cost $10.00 including GST and will be posted directly to you.

How To Order

Requires Central Animal Records Login

1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
2. Click 'Products' and select 'Central Animal Records'.
3. Click 'View' on the Deluxe A4 Certificate.
4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
5. Click 'Pay Online'.
6. Wait for your order to arrive via post. 

Pet Portrait Certificate

Central Animal Records now offers personalised Pet Portrait Certificates. These certificates include all the information listed on the CAR database which appears on our standard and deluxe certificates but also includes V.I.Pet info such as personality type, medical conditions, height and weight.

What sets these certificates apart is the custom designed graphic of your pet. We can use your pet's profile picture or you can provide us with another picture. You're also able to choose the colour you want for the text graphics!

Benefits

• Enables you to see all the exact data submitted by the implanting agent on your behalf enabling you to validate accuracy of data.
• Proof of Ownership
• Proof of Microchip implantation for Councils
• Choice of pet photo and text graphic colour
• Discounted high-quality digital replacements when details are changed
• Inclusion of V.I.Pet information
• Our Pet Portraits make great keepsakes

The Pet Portrait Certificate will cost $50.00 including GST and will be posted directly to you after production (4-8 business days)

Note: Frames not included

For the best result, ensure that the photo provided is a close up image of your pet's face either outside or with good lighting. If we do not believe that we can create a satisfactory portrait with the image that your provide, we will get into contact with you via email.

How To Order

Requires Central Animal Records Login

1. Sign in to Central Animal Records online using our website or 'My Pet' mobile/ tablet app.
2. Click 'Products' and select 'Central Animal Records'.
3. Click 'View' on the Pet Portrait A4 Certificate.
4. Click 'Buy Now' and select a pet that you wish to order the product for and then click 'Process'.
5. Click 'Pay Online'.
6. We will send you a confirmation email requesting a photo of your pet and your graphics colour choice.
7. Wait for your order to arrive via post.