Contact Us


If you need assistance regarding our products and services, we have a variety of methods you can use to get into contact with us.

Central Animal Records
Administration and general enquiries 


Tel: 03 9706 3187 

Fax: 03 9706 3198



Click the 'Contact Us' button on the bottom right of your screen to complete an online enquiry form.


Animal Recovery Service Tel: 1800 333 202

PLEASE NOTE: The Animal Recovery Service number 1800 333 202 is to be used ONLY by callers from authorised scanning centres or from members of the public or organisations that have found a lost animal. When calling the Animal Recovery Service, you will be asked to quote your PIN number and please be ready to quote the animal's microchip number or external tag identification number obtained from the Central Animal Records External Tag of the lost animal to our operators.