How do I log in to my Central Animal Records account?

How to sign in

1. Open the CAR sign in page.
2. Enter the details you used when you set up your account.
3. Follow the prompts to reach your account.

No account yet?

You can sign up for an account. Once you have one, you can register your pet's microchip online on a national database.

To sign up, have your pet's microchip number ready, plus the mobile number registered for your pet. Before we link your pet to your account, we send a one-time code (OTP) to that mobile number to make sure it's yours. If your pet was registered recently, we've already created an account for you. Your login details are in the welcome email we sent with your certificate.

Forgot your password or can't sign in?

There are two common reasons you can't sign in:

• Wrong password. Use the forgotten password link on the sign in page to reset it.
• Email not verified. If your password is right but you get a message saying your email isn't verified, use the "Didn't receive your confirmation email?" link on the sign in page. We'll send the confirmation email again.

Is the email address on your account out of date? Call us on 03 9706 3187. We'll update it for you after a quick ID check.

If you can't get in, call us on 03 9706 3187 or email info@car.com.au. We're here Monday to Friday, 8:30am to 5:00pm Melbourne time.

What you can do once you're signed in

You can update your details on CAR. Updating your owner details is free. If you've moved house, our article on updating your pet's microchip details after moving explains more.

When your pet is registered, you get a certificate. That's how you know it's done.

In your account you can also:

• Update your details and download a new certificate
• Change your pet's status to missing
• Transfer your pet if you've rehomed it
• Buy products, request a new tag or order a new collar tag

And lots more.

Fees

• Updating your owner details on CAR is free.
• Registering a microchip online is from $13.99.

How long it takes

Registering a microchip or updating your details online is instant. Forms sent by post, email or fax take a couple of days for our admin staff to process. You can find them in the forms hub.

Looking for another login?

Some places have their own separate sites, such as your local council, the NSW Pet Registry and Dogs and Cats Online in South Australia. Your CAR login won't work on them, and they won't work on CAR. Contact your council or the register directly for help with those.

Council registration and microchip registration are separate records. Renewing or updating one doesn't change the other. For more, see Is council registration the same as microchip registration?

Not sure your pet is on CAR?

Use our free microchip checker. Results are instant. It shows whether a microchip number is registered, and which database it's on. There are four national databases, so your pet may be on a different one. Our article on microchip databases in Australia explains how to tell.

Good to know

• You don't need to sign in to use the microchip checker.
• Registering your pet on a national database that operates 24/7 is a very good idea.
• If you're not sure whether you need to register your pet with your council, check with your local council.
• If you bought or adopted a pet, see how to transfer the microchip into your name.

Need a hand? Call 03 9706 3187 (Monday to Friday, 8:30am to 5:00pm Melbourne time) or email info@car.com.au.